Sony — Sony xperia m4 aqua dual

kripooja

from Delhi, Delhi

Address:

Bangalore, Karnataka, 800020

I bought sony xperia m4 aqua dual on 1-1-2016. It has camera issue since starting. I reported to service center to repair the handset they took my phone for almost 20 days but could do that. Later on i had to report to the service center again again i submitted the set they replaced almost 7 parts. After that when i took the set back i was facing problem with mic and the phone eventually shuts down.. This is the fourth time i reported. I spent over 1000 rupees for tempered glass as they use to remove the tempered glass. I did call many times to customer care.. I wrote many mails to them.. But they are not giving me replacement.. They are saying they will reservice the set and will extend the warranty for 3 months.. But i need replacement they lied to me previously telling that they will replace my handset with new one but without accessories...

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Sony India customer support has been notified about the posted complaint.

Dec 15, 2016

Updated by kripooja I have a complain regarding your products, sony is one of the best brand and whole of my family likes it but i have a major issue regarding the repairing process of your company its really very bad.i am using sony xperia m4 aqua dual since 1-1-2016 but the camera and flash was not working properly, i was busy in my last semester of engineering so i was unable to complain.after my exams i submitted my phone on 6-7-2016 at boring road patna bihar branch.later on i recieved my phone on 24/7/2016 but again its stopped working again there is some hardware issue in the camera.now i have been shifted to bangalore for studies so i have to submit the phone to vigneshwar services bangalore on 9th-nov-2016.when i recieved the phone again it has a new problem that is mike and speaker are not working and one more thing is that the phone use to switch off automatically althpough u people cahnged the 7 parts of my phone..i really cant understand what your technicians are doing..they are just fooling the customers.since i bought the phone i faced a lots of isuues...i submitted my phone to your service centers almost 4 times...and i went to your service center almost 15 times...tell me this the only thing left in my life...i am a IES aspirant i hardly find time to report to service center...this is not the matter between a customer and a retailer but its point of our country...tell me i am a student how could i manage to spend over 1000 ruppes going to service centers and as they removed the temper glass i had spent over 1000 in that ...i bought the phone for 19000...i could not afford that much...kindly replace my phone...because i already trusted your service but you people damaged my phone to an extreme extent...my phone was in a good condition but u people just use to fool customers...one more thing when u people could not provide any standby set then why u promise that u will provide standby set during servicing...i just need replacement i wasted over 6 months but u cant do that...u already replaced 7 parts...please find all the attachments below.
i accelerated the case for replacement...they told me to wait for 2 days i waited for 3 days almost...they only consumed my time...even i got a call from customer executive his name was suraj...he told me u people are giving me new hand set...he also told me they will not provide the accessories but it will take 6-7days...i told him i could not wait so long...later on when i called customer care again they said other thing that they will only give reserviced set with 90 days extended warranty...say its 4th time i reported with my phone to the service center u people already replaced 7 parts now it again need some parts to be replaced...i just need replacement...its enough now...since u people cant even do watever u say...please help me at the earliest