Sonyliv — not able to download the sonyliv program

I had already paid subscription amount of rs.149/- on 14th may 2018 for downloading sony liv programe. But today when i started downloading the program it is showing to pay subscription money. I had already paid it by my paytm wallet two days before only. Please do needful immediately and allow me to download the programme. I had already recd message saying you had successfully paid sonlyliv rs.149
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