South Central Railway — Refund of ticket amount on Cancelled Train no. 12669 - Date of Journey:[protected]

Address:

Krishna, Andhra Pradesh

Sir, I'm Resident of vijayawada, working in BSNL as TM. Sir, I had booked tickets from vijayawada to Varanasi for 30 members of my family. For Train No. 12669 PNR no.[protected],[protected],[protected],[protected]. Date of journey:[protected], as the Train was cancelled on the date. As it was midnight all the reservation counters were closed. And on advise of one of the TC in the station. We thought to claim in another station. And boarded another train via Patna express to the same destination in general compartment as we couldnt able to postpone our journey on that date. As and when we came to Varanasi Junction, I have approached nearest ticket counter and showed my cancelled train tickets for refund. But, I'm afraid that the concern counter person rejected and said the ticket could not be claimed as it is South central railway related, and said to claim on the same reservation counter where we have reserved. We have returned on 23rd July Via Ticket no. 42225332, 42225333, etc. As and when I have reached vijayawada station I went to the reservation counter and requested to claim the tickets amount. But, the concerned chief reservation manager has rejected my claim as due date has been completed. I have gone through rules for cancellation and found that I could claim by TDR forms. And went on next date 24th July. I have asked the chief ticket collector to issue TDR forms for refund amount. He said he has no authority to issue as it lies with head secunderabad station cheif commercial manager refunds and gave the details to claim from you sir. I have sent post of Xerox copies of all the journey tickets on 27th July. Please kindly concern the issue and make refund as early as possible. Thanking you, With warm regards S. Kalavathi [protected] / [protected]