Spectranet — calls from customer care executives after already been told i'm in their do not call list as requested.

Address:560048
Website:my.spectra.co

I have a spectranet account with account no. 181965,,
I got calls regarding to pay my bill in advance in the month of february from a customer care executive.
The person spoke to me in a very demeaning way and called me everyday day for 3 days despite me asking her not to call me again. It was about an advance payment and i did not have any dues. On the fourth day a different customer care person called me about the same matter. I insisted i speak to the manager upon which she transferred the call to another person who identified himself as the manager. I asked him to put me in a do not call list,, and he confirmed he put me in a "do not call" list.

Again in the month of march i got more calls from customer care executives and i am tired of telling them not to call me and i'm in the do not call list. Till i renew my subscription (I don't have any dues) they keep calling me,, and it is such torture.

Today in april i started getting calls again,, and i said i'm in donot call list and the customer care executive tells me i'm not in a "do not call" list. He tells me he will call me tomorrow. I say i don't want him to call,, then he asks when he can call,, and i say i don't want him to call me. Then he starts to speak my spectranet connection and i had to hang up.

I feel tortured. I just want these calls to stop. And these people to honour their word of putting me in a "do not call" list.
Was this information helpful?
No (0)
Yes (0)
Spectranet customer support has been notified about the posted complaint.
Complaint comments 

Comments

Spectranet has done false data consumption calculation. According to them, we have consumed 77Gb data in a week which is not at all possible because from 9th of July to 13 of July it is weekday and we don't use much internet during that time. I had airtel connection previously in which we didnt even consume 100 gb data in a month

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Spectranet
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    21%
    Complaints
    212
    Pending
    0
    Resolved
    45
    Spectranet Phone
    +91 80 4240 0100
    Spectranet Address
    3rd Floor, Plot No. 21-22, Phase – IV, Udyog Vihar, Gurgaon, Haryana, India - 122015
    View all Spectranet contact information