Spice Mobiles / Spice Mobility — Job no 25100036H30101 dtd 28.03.17

Address:

Kolkata, West Bengal, 700019

Respected sir,

As per your instruction i have again given my hendset to the same service center - where it was repaired
Handed over to me only two days back with same problem - at the time of delivery they told me that lcd was change & my lcd same problem exist. What does it means? Did they harreshed me?

Kindly look into the matter

Regards

Robial hossain
[protected]

—
On tue, 3/21/17, customercare wrote:

Subject: re: complain against service
To: "'r h'"
Date: tuesday, march 21, 2017, 4:55 am

#yiv[protected]
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#yiv[protected] dear sir,
We thank you for
Writing to us. With reference to your mail below,
We request you to please submit the handset at the nearest
Spice authorized service centre and share the service
Request number with us, we will assure for prioritize
Resolution to our advanced repair centre as you concern
Faced. Looking forward to your continued
Patronage. Warm regards, customer care officerspice customer helpline no.:
[protected] from: r h [mailto:[protected]@yahoo.com]
Sent: monday, march 20, 2017 1:55 pm
To: customercare
Subject: re: complain against
Service respected
Sir,
Thank you for
Your response, kindly note that i got the job complitation
Report from spice office not from the service center where i
Had given for necessary repairing - i took delivery on
Aturday but from the same day i found that one of my sim
Slot is not working. I got aircel as well as airtel but air
Tel sim not working, but when i had given my set to them it
Was perfectly all right-so at the time of delivery i checked
Only one sim & it was ok.
So what is to
Be done now? Again i have to give the hand set to them - its
Mean again 20-25 days, kindly advice
Regards
Robial
Hossain
From: customercare

To:
'r h'
Sent: saturday, march 11, 2017 3:27
Pm
Subject: re: complain against
Service
Dear sir,

We thank you for writing to
Us.

With reference to your
Mail below, we sincerely regret the inconvenience caused to
You, however, we request you to allow us some time as our
Representative is working on your case and will get in touch
With resolution.

Looking
Forward to your continued patronage

Warm regards,
Customer care
Officer
Spice customer helpline no.:
[protected]
— original message —
From: r h [mailto:[protected]@yahoo.com]

Sent: saturday, march 11, 2017 2:37 pm
To: [protected]@smobility.in
Subject: fw: complain against service

— on fri, 3/10/17, r h
Wrote:

from: r h

subject: complain against service
to: "[protected]@smobility. Con"

cc: "robial hossain"
date: friday, march 10, 2017, 9:58 pm
respected
sir,
upto
one month back i
Have a good faith on spice product & service but
fromlast few week i got problem with my
New hand set "spice power
mobile
Which was purchased on 18/06/2016 (At the time i had
Purchase
2 handset due to faith only-
Bill enclosed for your reference) which
has given lcdproblem & i went to your
Ervice center billenium sales &

Service (P) ltd of 6, chowringhee
lane
Kol 16 ph
no 22861694. Service request
No.25100036h20078 dtd 25.02.17- this

Ervice center said company not yet givenparts - so they
Don't know
when this part will
Come & mobile will repair, kindly let me inform
what is the status of the said complain-
Will it be done or noteven
service
Center people said -"go & complain where ever you
Want"how
did they said like this
Type of comments against this branded company
? Kindly note i have other smart phone of
Samsung co's - they does not
have
This type of service center. Please mind" company's
Brand value
will grow only with their
After sale service.
i
am sorry to say this type
of service center’s comments.
kindly
do the
Needful as soon as possible &

Confirm.
thanks

& regardsrobial
hossain