Srilankan Airlines — Pending refund (refund agreed by airlines)

Dear Sir
After launching complaint in the consumer complaints, quick decision was taken by the srilankan airlines to refund my amount as per the attached mail from Srilankan airlines but more than month passed, there s no credit in my account and after so many reminders there is no reply too.
request to help me once again .
Mail received from srilankan airlines for agreeing the refund attached as image

regards
Vitthal Saxena

[protected] Forwarded message[protected]
From: Gayesha Wijayasinghe
Date: Wed, Jan 26, 2022 at 5:44 PM
Subject: FW: FW: Reminder : SriLankan Airlines - Upgrade cancellation - U7NRHY
To: rahul[protected]@gmail.com
Cc: Saththala Thimbiripola

Our Ref - : CMB/P/GW/2022.01.11/8969

Dear Mr Vitthal,

This has reference to your concerns received at Customer Affairs Department

Firstly, we regret any inconvenience you may have experienced in connection with your recent ticket booked to travel with us.

We wish to inform you that our Pluupgrade Department has initiated to provide you with the applicable refund in this regard. Accordingly, this will be credited to your card that was utilized for the Pluupgrade transaction.

Thank you for writing to us and bringing your concerns to our notice.

Thank you.

With Kind Regards,

Gayesha Wijayasinghe
CUSTOMER AFFAIRS SUPERVISOR (CUSTOMER AFFAIRS) | SriLankan Airlines Ltd.
Worldwide Sales, Airline Centre, Bandaranaike International Airport, Katunayake, Sri Lanka.
E-Mail: GAYESHA.[protected]@srilankan.com | Web: www.srilankan.com
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SriLankan Airlines customer support has been notified about the posted complaint.
Mar 03, 2022
Updated by rahulvitthal
Still matter is not solved, I have not get any refund till now

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