SriLankan Airlines Complaints & Reviews

I had a flight with SriLankan Airlines from Columbo to Paris CDG on June 24th. My luggage was missing at the Paris airport. I tried to contact SriLankan
Airlines and they did not respond in any way

My mom( senior citizen) was travelling from Singapore to Mumbai via Colombo on 17th June. When she landed in Mumbai the flight was delayed and the bag she got was thrown as trash and broken. She tried to contact the baggage counter there but there was no rep from Srilankan airlines and being diabetic she helplessly left from the airport. Since then we trying to contact airlines number but after waiting for hours on IVR call gets disconnected and the chat BOT doesn’t work. Please can someone help us.

I bought the tickets on 2 May and it was cancelled and changed to 3 May by Sri Lanka airline, I tried to change date but I had to pay fee and I explained I didn't cancel flight but the airline cancelled for me why I had to pay fee, however they still told me to pay fee if I wanted to change date that was a reason for me to cancel flight bc my Visa would be finished on 2 May, so 17 March I sent my refund request and got replied email. When...

I made a request for refund of my wife;s Colombo-SYD-CMB Business Class ticket on 07APE22 which was duly acknowledged. Please see attached email correspondence. Until today, I have not received the refund i.e. after 50 days. Too emails I sent in this regard remain unanswered. As a result of this delay on your part my account remains overdrawn.

Please investigate this matter and arrange the refund of the required sum to my credit card account without any further delay.

Please acknowledge receipt of this email by return.
Re: Refund Request REF. - UL/RR/140167 | Requested Date - 07.04.2022(UTC)
Dudley Leelananda
URGENT URGENT

Dear eCommerce Team- SriLankan Airlines

Please refer to your confirmation dated 07APR22 acknowledging my refund request.

Today is 23MAY22 and I am still waiting for my refund. When the refund request was made, I was told by one of your Managers that the refund will be arranged well within the 25 working day period(which is as per your policy) but now I believe it has gone even beyond that.

If this refund is not made latest by 25MAY22, my account will be overdrawn and the bank will levy a penalty and will also have to interest.

Please let me know the reason for this delay and advise when it will be credited to my credit card account.

I await your urgent reply to my email.

Thank you and kind regards

Dudley Leelananda/Mrs J Hewamanage
From: Dudley Leelananda
Sent: Tuesday, May 10, 2022 1:48 PM
To: [protected]@srilankan.com
Subject: Re: Refund Request REF. - UL/RR/140167 | Requested Date - 07.04.2022(UTC)

Still awaiting for my refund. Please expedite.
From: [protected]@srilankan.com
Sent: Thursday, April 7, 2022 1:46 PM
To: [protected]@hotmail.com
Subject: Refund Request REF. - UL/RR/140167 | Requested Date - 07.04.2022(UTC)

Dear Sir/Madam,

Thank you for submitting the online refund request for the ticket purchased through www.srilankan.com.

Your refund reference Number is UL/RR/140167.
Please use this reference number with regard to any further inquiries on this refund request.

We will be processing your refund request subject to the fare rules of the ticket.

We appreciate your patience until we inform you the refundable amount along with any applicable fees, charges, or penalties that will be deducted.

If you have paid for your tickets using your Credit/Debit cards, please check with your card issuing bank whether your refund amount has been credited to your account after our refund team has got back to you.

For payments made with Al Ansari Exchange House you must collect the refund from an Al Ansari Exchange House branch by presenting the same Emirates ID submitted in your refund request.

Please find the summary of the information you have submitted below.

Refund request UL/RR/140167 | Requested Date - 07.04.2022(UTC)

Booking reference: 6FEK5S

Sectors/Tickets requested for refund

Sector 1: CMB - SYD
E-ticket no 1:[protected] HEWAMANGE/JAYANTHI MRS

Sector 2: SYD - MEL
E-ticket no 1:[protected] HEWAMANGE/JAYANTHI MRS

Sector 3: MEL - CMB
E-ticket no 1:[protected] HEWAMANGE/JAYANTHI MRS

Passenger contact Number:[protected]

E-mail address: [protected]@hotmail.com

Remarks: A mistake made in the name when booking. Instead of " Hewamanage" the name was stated as " Hemamange". I was advised by SLA to cancel the ticket and rebook. which I will do after you confirm that the ticket has been cancelled. The other ticket in the name of " Leelananda" under this same reference should NOT be cancelled.

Should we have a clarification related to your request we will be contacting you.

Please note that once submitted your refund request cannot be reversed.

Please do not reply to this email.

Thank you
Best Regards,

eCommerce Team
SriLankan Airlines
www.srilankan.com

Related FAQs and benefits of booking on www.srilankan.com

How to apply for a refund?

Do you know the advantages of booking on www.srilankan.com?

Refunds should be requested online through below link.

https://www.srilankan.com/en_uk/plan-and-book/online-refund-request

You can enjoy the benefit of many special promotions run on www.srilankan.com frequently
During most of these promotional periods you can change your dates before travel without penalties by paying fare difference only. This is available only when you book on www.srilankan.com
There are many optional services that you can purchase on www.srilankan.com.
Below are a few,
Reserve your preferred seat in advance before you lose it
Reserve a seat with extra leg room for your comfort
Book extra baggage at a discounted price to ensure you carry all your stuff
What is the amount I will get as a refund?

The amount to be refunded will be informed to you by our refunds team.

Will there be a any charges or penalties applicable?

There will be penalties applicable. Please be patient until we email you all the details along with the refundable amount.

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Dudley Leelananda/Mrs j Hewamanage

My name is swaminathan.
Me and my daughter travelled from DMM to TRV on 25/5/2022.
One day Before i chat with the srilankan customer care and confirmed that 43 inch tv i can add in my baggage.
I have the screen shot of the chat.
While check in they didn't allow me to carry my TV,
More over one of the Supervisr named Lakshmanan told i have to pay 180 SAR as fine, I agreed but finally he changed his words.
These guys destroyed my whole day evening of my family.
They behaved very badly and told if you have any proof of claims you can complaints to the authorities the only problem is for the guy who chat with me.
Don't hesitate to contact me for futher details @[protected]@gmail.com.

Hi Team,

I have booked two tickets and canceled them. After receiving refund the amount was two low what I have got. Not sure why the difference is two high. Here the details of the tickets:

email id through which I booked the tickets : pdp.[protected]@gmail.com

1. Refund request Reference number: UL/RR/138243 (MAA - MEL), ticket #[protected]
I booked this ticket for 1, 29, 751 INR but received a refund of 81, 890.47 INR.

2. Reference number: UL/RR/138436 (HYD - MEL), ticket #[protected]
I booked this ticket for 60, 550 INR but I received a refund of 37, 250.82 INR.

Can you please check why the difference is two high? Before Cancelling the ticket I called the customer support and was told 4, 500 INR will be deducted for each ticket. Not sure why I got way too less amount back. Please expedite the process.

I have attached all my tickets and refund request emails.

Thanks
Pradeep
+[protected]

Pl ref Refund Request REF. - UL/RR/137400 | Requested Date - 23.02.2022(UTC)

our ticket no. 603-[protected], and booking ref. 6YJZQ9
And

Ticket no. 603-[protected], and booking ref. 6YJZQ9.

As per your website the refunds are processed. I am enclosing the screen shot of the same for your reference.

On checking our bank account, we found that only one ticket was refunded to us as against our claim for two tickets mentioned above.

But as per your website, the refund for both were raised.
Kindly check with your accounts and arrange for early refund of the other ticket also.

Flight booked date 31/03/2022
Travel date:31/03/2022
Travel from LHR to TRZ via CMB.

LHR to CMB -UL504
CMB to TRZ -UL133
Passengers :3 (2Adults and 1 Child)

E-ticket number:
[protected]
[protected]
[protected]

Flight UL504 got delayed by few minutes, due to this we had to miss the flight from Colombo UL133 to TRZ.

I have booked the ticket and travelled on the same date due to an emergency where my uncle passed away and I had to attend the funeral.
The ticket price was 4 times more than the normal prize.

I was told in the flight by airhostess that the connecting flight to TRZ will not depart until they get the passengers from the connecting flight.

Both the flight being owned by Srilankan airlines, It made sense.

However the UL133 departed without picking us and we had to travel the next day.

It was so unfortunate that I could not attend the funeral due to the delayed flight. I paid so much to get this flight and it did not serve the purpose.

I had to miss once in life time function.

Could you please do a refund of the escalated price ?

Thanks

This is regarding my ticket booking from Male to Chennai for 24th of April. The booking was done through Goibibo.

PNR - NO8OQE
E-Ticket No - 603-[protected]

Traveller Name - Sridevi Vadhirajan

I raised a name correction request yesterday through Goibibo to Change my last name on the ticket from "Vandhirajan" to "Vadhirajan". During ticket booking, there was a typo mistake that caused the...

My booking number was 6747LR.

The flight was delayed by more than 6 hours from Melbourne to Mumbai on 8th March 2022.

I need compensation

Still so many reminders for getting the refund ( as already by the airlines after launching complaint), only get reply they checking the finance department but the final status as it is. I not received any refund till now
Please help me to get my refund back, since communication the airlines it is almost getting 2 months

My ticket number[protected]
Name Parvathavardhini mithunakumar
Refund Request number UL/RR128702
booking reference ROA6NX

the above ticket was booked directly with SriLankan Airlines, due to corona and cancellation of flights Airlines was issuing tickets with date changes.
In September 2021 Airlines asked to go for refund request as it cannot issue further date changes. Hence I submitted refund request, details above.
Its been five full months. There was no response for my multiple emails and calls. Only received automated email asking to wait for response. My calls were diverted and kept in waiting for an hour without response.

My request is to either issue refund or issue credit to book my return journey. Alternatively reschedule to different date. They haven't responded to any of it. Since Jan I have emailed them twice and called them twice to let them know about raising a consumer complaint. No response. Kindly help by resolving situation.

Dear Sir
After launching complaint in the consumer complaints, quick decision was taken by the srilankan airlines to refund my amount as per the attached mail from Srilankan airlines but more than month passed, there s no credit in my account and after so many reminders there is no reply too.
request to help me once again .
Mail received from srilankan airlines for agreeing the refund attached as image

regardsbr...

We had booked for Srilanka airways to Bangkok, Departure from Bahrain on11feb, 2022
Departure time is 21.30
We are 3 passengers me and mug kids 15 and 13 years old.
When we are checked in they said fight will delay for tomorrow but not know exactly time and they took us to hotel for 1 night(Not allow to get back home)
So we are stay till 11.30 then them took us to airport and flight is 13.45
When airplane arrived here Srilanka 12feb(21:00), they told me that .. Don’t have flight to Bangkok!!! Will have flight again on 14feb in the afternoon!!
How you can imagine ??? And all hotel airports is FULL!! We have to wait and sleep near the gate??? Again more 2 day??
So we are fight them to find out any line we can go as soon as possible.
So the give us new ticket from Columbia to DAC (bangaladesh) on 05:45 -9:30
Then DAC to Bangkok on 11:30-15:00

See how we waisted!! time, Tired.
They are should to inform us from beinging so we can plan another way, or at least give back money for ticket. Etc …

This is VERY BAD experience ever from Srilanka airline.

Reservation No: ‎5NVVJT Refund requets - UL/RR/135756 & UL/RR/135757

I had to cancel my flight tickets (refundable) due to Covid from Paris - Colombo on the 12th of Jan 2022. The tickets were purchased via srilankan airlines website and the refund requests were already done on the 12th.

Since then, no news from Sri Lankan airlines, no reply to 6-7 e-mails sent to [protected]@srilankan.com and over the phone (customer service based in Sri Lanka) each day a new agent, only answer is to wait !!! And never gives à timeline when the refund will be don

Could someone help to accelerate the process?

Thanking you.
Kishan FERNANDO

1. I booked my ticket for Jan 6, 2022 : Jakarta - Colombo / Colombo - Mumbai
2. On booking ( Dec 27, 2021), I received email fom SRILANKAN AIRLINES taht i am eligible for the Bid to get Upgrade offer in business class.
3. I applied for the BId
4. Based on my offer, airlines replied me with statement as below
a. upgrade offer will be informed between 48 and 5 hrs before departure ( means between Jan 4, 2022,...

We have send multiple emails for processing our refund made with Srilankan Airlines with booking reference 6QUVXN. Total 4 tickets 3 adults and 1 child.

Please treat as a matter o[censored]rgency. Being a reputable company please keep up the standards and policy and process the refund at the earliest.

Ticket reference
[protected]

Dear Madam/ Sir
I took a flight from New Delhi to Paris CDG on Dec 21, with a layover at Colombo airport.
I have attached my ticket for your reference.
My flight was delayed by 6 hours.
I had to stay at CMB airport for 6 hours without food, without water, and without a place to rest for an entire night (from 22h25 to 6 am). I checked every lounge at the airport and nobody would accept my bank card.
No food was provided, nor water. These were inhumane conditions that you left us stranded in. Not to mention that I had an important meeting in Paris that I missed.

I wish to file a complaint against this delay of 6 hours and apply for a refund for my flight.

I had to return from Paris without getting my work done and I will have to fly back to Paris to do it. This has constituted an enormous financial burden on me, all because one flight got delayed by such a long duration.

Regarding I have booked the ticket from Thailand to Delhi on 18th Dec 2021, but the reservation from Srilanka airline informed me that there is a travel bubble agreement between the country Srilanka and India Srilanka airline does not allow the traveller to transit to India until 30 Nov 2021. I have confirmed with the Indian ministry and Indian embassy in Thailand that it's not their duty, as they already grant the visa to the traveller to travel to India. It is the airline's decision if the airline will let the traveller transit to India or not. And I am rechecked with them all travelers can transit to Srilanka normally.

Please let me know in this case why the airline did not update with Indian government? Please secure my ticket in this case because in the first beginning no any information from the airline that they have the bubble agreement between Indian-Srilanka-India. After I booked the ticket the staffs of the airline could inform and said that there is the travel bubble with the airline and India government that unacceptable.

I have the big issue now if in case I can not get the information soon, then my trip will need to get cancelled as well and also I can not plan anything regarding the confusion service by the airline. In case the airline not ensure why allow me to book the ticket in the first beginning? In this case I need to throw my ticket away if I can not travel as per plan on 18 Dec 2021. Is it possible I can change ticket date to travel to Delhi in next year?

Last 3 days ago, my friend could travel from India by Srilanka airline to Thailand no any issue at all. So please get the right information and inform the traveller accordingly.

I reached in Hamad International Airport on[protected]for taking the sri lanakan airline flight and was in counter 9. We were told to fall in line till 7.15pm and the counters was open at 7.15pm. Later when my turn came at 7.40pm due to heavy crowd. My baggage was little heavier than usual amount therefore i removed excess weight accordingly within 10 minutes and came to the counter again for boarding but the staff from QAS regret and he closed the counter, they didn't allow me to pass my boarding and i lost my flight more than that there was another passanger who was waiting the before than me. Totaly 3 passengers lost our flight due to this misbehavior of the QAS staff more over the the supervisor who was there to irresponsible to give a proper excuss and he ran away without facing us and advising us. All the staff who were in the bording was rude to the passengers yesterday. This my 50th flight and it was my worst experience with QAS staff. The flight number was UL 218 which was at 8.55pm ( sri lankan airlines )