Standard Chartered Bank — card loan against standard chartered credit card

Address:

Bangalore, Karnataka, 560075

I was lured by an attractive offer from scb whereby they disbursed a loan of rs 3.5 lakhs against my existing credit card. The monthly emi was fixed at roughly 8990 and i started payment of rs 9000 against my monthly emi. Scb started apportioning the emi between credit card and card loan without seeing the balance in the card and in the process they reduced the emi in the card loan account and started levying interest on my loan account. I had to repeatedly call phone banking multiple times and get my charges reversed and had asked them to only consider the balance in the loan account. My card was lost and applied for replacement no card came. Because of this i became unable to access phone banking for making monthly calls for charge reversal which became like a routine starting march 2017. To put a stop to this i visited the bank branch at m g road bangalore in august and got a monthly ecs mandate towards my emi amount not exceeding rs 9000. Scb made a demand of rs 9975 in september against the ecs of rs 9000 and an amount of rs 20108 against the existing mandate in october. This was done intentionally knowing fully well that their debit instructions for an amount exceeding rs 9000 would be returned by my bank which is vijaya bank r c road bangalore. I had very clearly specified that the ecs was for 100% the card loan account emi of rs 9000. Because of this deliberate ecs bouncing action of scb my account is reflecting as deliquent in the cibil rating and my rating has plumetted to 638 due to the mala fide action of scb and has caused undue loss to my financial standing and prestige. I am unable to access any other financial institution for personal loan to get my loan closed with scb due to the above cibil rating. My card loan account is [protected] and i have raised complaints numerous times but the basic issue of reversal of illegal bank charges unfair trade practice by the bank vide ref no[protected] dt 08/08/2017 conversation with sahana of phone banking, complaint number [protected] dt 31/10/2017 in m g road branch and complaint suo moto raised by one of the bank staff vide [protected] dt november 3rd 2017 to name a few main complaint references remains unaddressed. I am looking to raise the balance from some other bank and make an exit from scb. Request other customers to not enter this bank as this is a bank that indulges in massive unfair trade practices and cheating the customer through levy of illegal charges. Request consumer forum or consumer advocacy group to take up my case and file case for damaging my cibil credit rating and damages for rs25 lakhs and refund of followup costs totalling rs 15000/-