[Resolved] State Bank of India — complaint against state bank of India | |||
Hi Sir, Good Afternoon! I am Rajeev Kumar Living at Baraut Dist. Baghpat (U.P) working as a software engineer at Hyderabad. I wanted to open SBI saving Account in Baraut branch, for which I went at SBI Baraut Branch at 2:00 PM on 26th Nov 2013, I took Account open form from one of the staff members. He gave me only half the form, after filling that form when I tried submitting the form one of the staff member (Name; Rajendra) told me that the form is not complete and threw the form on my face. On Being asked about this behaviour his reply was ”I will do whatever I want and you can’t do anything”. After that we received another form from another employee after completely filling the form when we submitted it to that employee(Name ;Rajendra), He said that He will not accept this form and come tomorrow and threw the form again at my face, the time was the 3:30 P.m. I don’t think so this kind of behaviour should be entertained, especially in SBI. I want you to take immediate action against such kind of behaviour. also I would request you please let me know how I can get SBI Account now as I came at my home only for 5 Days. Please find my details: Name : Rajeev Kumar Email Id: [protected]@yahoo.co.in Home Address: V.P.O –Badarkha Th.-baraut, Dist. Baghpat (U.P) 250617 In case you required any details /input from my side please let me know. Appreciate your quick response!! Regards, Rajeev Kumar Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Thanks you sir for the response. I will send hard copy of complain to DGM and carbon copy to Branch manager,
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I have faced somewhat similar kind of problem in a SBI branch of a posh locality in Delhi.
SBI has its headquaters in Mumbai, and the senior most officer for complaints is the DGM, Customer Care who sits there only. He handles all kinds of complaints of every nature of whole of India. The treatment which you have experienced calls for harsh actions against that employee(s) which includes immediate suspension and stoppage of retirement benefits. So in order to get you grievance resolved you need to file/register a written complaint directly to the DGM Customer Care in Mumbai. You may also email your complaint to his official email Id. These days electronic communication is considered at par with written communication. And after registering/filing/emailing the complaint dont expect them (SBI) that they will keep you informed about the complaint. You have to than ask about the action taken and the present status of the complaint through R.T.I querries. But if you do this the bank (SBI) will have no other option but to prosecute and punish their employees as per the policies and rules of the bank. My experience is that initially bank tries to save/cover-up their employees. One has to be firm and determined to make the erring employee(s) pay for their deeds. If you want more help than you can email me at [protected]@gmail.com
Thanks and regards,
Abhishek
The address to send you written complaint:-
The Deputy Genernal Manager
State Bank of India,
State Bank Bhawan,
4th Floor, Madame Cama Road,
Mumbai- 400021
Email ID- dgm.[protected]@sbi.co.in