State Bank Of India — customer security compromised

Address:

North Goa, Goa

Received a call from cell no.[protected] (vodafone Bihar-Jharkhand circle) on my husbands cell no.[protected] (my husband has passed away two years ago), caller speaks to me of my SBI debit card. As the caller could not identify the receiver being female and not male at first instance I suspected it was not the appropriate authority calling and was cautious and asked which account he was referring to and he began saying SBI account. I then said I had no debit card. He then questioned if I had no account in any Branch. He then clarified that he was speaking from RBI office Mumbai and he would close my account and the amount in my account would be deposited as Income tax. I then told him to go ahead and close the account and kept the phone. Earlier too I have received calls regarding my SBI credit card and outstanding dues of 95, 000/- when I don't use a credit card although I too have a SBI Account. In this case it was a female caller who even told me my account number when asked. There have been no monetary losses to me however, I am surprised as to how callers are getting information about your customers? Their mobile numbers, Account numbers?. Customers security is being compromised somewhere and this is not possible unless someone within the SBI staff is sneaking out information from your data base. Staff of Vodafone service provider too has informed that his security staff lost 4000/-. Staff of SBI i'm sure are awrare of several customers being victims of such cases recently where some didn't loose any money, some even 95000/- when msgs of account being emptied kept flashing on cell phone and by the time victim reached the bank, her account emptied.. Matter is serious and if the perpetrator/s from within is/are not taken to task, many more innocent people will suffer huge losses/hard earned money. Necessary preventive measures be put in place..