[Resolved]  State Bank Of India [SBI] — branch staff not updated my signature and photo in your computer

Address:

603102

Sir see the below complaint and the ticket no till date no action is taken.

Sir i had given a cheque to ms kun honda motorcycles pvt ltd adyar chennai 600020 for rs 168596/- on 18/08/2017 the cheque was dishonored by my home branch kalpakkam - 603102 my name j. Jaikanth, sb ac no [protected]. I received the sms message on my mobile on 18/08/2017 that your cheque has been presented i went to kalpakkam branch and told that the signature not updated sms message i have received let me update hold the cheque i told the cash manager at bank but he did not take any action and blindly told i cant do anything now, is it my problem that your system data is not updated i have given the details to update long back if its misplaced and not updated its not my problem they should send a reminder again to update i have not received any message or if i login into my account online sbi there should be a warning to update my details once after submitting my cheque if its dishonored its the banks problem. An amount of rs 177 by sbi home branch is deducted and rs 236/-has been charged by the kun honda for which i have receipt that the cheque deposit bank has charged rs 236 please reverse the charges and rs 236 also may be credited to my account if bank cant give deduct from the cash manager or the branch manager and pay me.

Note: i have again given my signature verification form with photo attached now is it updated or not i have not received any communication from bank.

J. Jaikanth

From: cms. [protected]@sbi.co.in
Sent: fri, 01 sep 2017 18:08:29
To: [protected]@rediffmail.com
Subject: pending complaints

Mr. Mr. Jaikanth j

Your complaint with ticket no. [protected] has been attended to and closed after resolution as under.


Cheque dishonoured for reason signature update required

We regret the inconvenience. If your grievance persists, please contact your home branch or call us at our toll free nos. [protected]/[protected] or visit us at www.sbi.co.in quoting the above ticket number.

We thank you for sharing with us your feedback on the services rendered by us and assure you that it will be our endeavour to provide quality service at all times. We look forward to your feedback in future also.

Thanks and regards,


Team sbi

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