State Bank Of India [SBI] — cancellation & settlement of rinn raksha account no. [protected] against sbi home loan account no. : [protected]

Address:

122011

SUBJECT : Cancellation & settlement of Rinn Raksha Account No. [protected] against SBI Home Loan account No. : [protected]

Dear Sir,

A Rinn Raksha Policy of SBI was issued to me without signing of any documents. Cancellation of the same was confirmed through mail [protected]@sbilife.co.in dtd 31-Dec-2013. Undersigned has noticed in Jan 2017 that this policy is active. After that wrote a mail to [protected]@sbilife.co.in for the same, discussed and visited SBI Branch, Sec-56, Gurgaon and RACPC, Gurgaon for many times and also communicated so many times. But matter is not resolved till now.

Details of mail & communication exchanged is mentioned below.

I have recd. SBI Life- RiNn Raksha Certificate of Insurance on 07-Sep-2013 which I have not opted and mailed to [protected]@sbilife.co.in on 14-Sep-2013 to cancel the same ( mail copy attached).

Undersigned has again asked [protected]@sbilife.co.in vide E mail dtd. 04-Nov-2013 to check the signature on the Rinn Raksha Policy documents as it is not signed by undersigned (mail attached)

Bank has forwarded me the form of specimen signature vide E mail dtd 07-Nov-2013 (mail attached)

Signed Specimen signature sent on 09-Nov-2013 through registered letter and confirmed to bank through mail dtd 12-Nov-2013 (mail attached).

SBI through mail ID [protected]@sbilife.co.in dtd. 29-Nov-2013 confirmed to cancel the policy ( mail attached)

After receiving the specimen signature SBI agreed to cancel the Policy clearly indicates that signature is forged in bank by their staff.

Finally SBI has confirmed through mail ID [protected]@sbilife.co.in dtd. 31-Dec -2013 for cancellation of Policy ( mail attached)

I was surprised to note that (while viewed HL a/c no [protected] online around 20th Jan, 2017) an outstanding amount of approx~Rs.32, 000.00 is lying against Rinn Raksha which I have not opted and the same was verified / confirmed by SBI through Email dtd. 31- Dec-2013 ( Refer attached mail) and undersigned wrote a mail to [protected]@sbilife.co.in on 22- Jan-2017(refer attached mail) and handed over a letter on 03-Feb-2018 (attached) .

After certain round of communication through mail over [protected]@sbilife.co.in, finally SBI life Insurance further agreed ( in addition to 31- Dec-2013) through Email dtd. 11-March-2017 ( mail attached for reference) to cancel the Rinn Raksha policy and asked to obtain NOC and submit the same along with other documents.

In this regard undersigned has already visited RACPC, Udyog Vihar, Gurgaon on 15-Mar-2017 and 06-July-2018 along with Branch Manager of Sector-56 to resolve the issue. But on 06-July-2018 AGM at RACPC Gurgaon Mr. Rajesh Ahluwalia has not attended well Mr. Bhagat Rohilla of Branch Manager sec-56, Gurgaon. So I have decided not to to be insulted by RACPC AGM and return back without any result.

I have received an amount of Rs.48000.00 in April 2017 against cancellation of Rinn Rakha Policy ( which was adjusted from my account). Though I have deposited an amount of Rs. 32000.00 after adjusting Interest charged by BANK as per advice of BM of sec-56.

RACPC is not showing any willingness to close the matter and harassing me unnecessary for the fault made by SBI.

Request you to please go thoroughly and provide the following documents:

Closure of Rinn Raksha policy and NOC
Rate of Interest waiver
Account statement of HL and Rinn Raksha from the date of inception.
Rate of interest charged from time to time
I have submitted Axis bank cheque 188874 dtd. 20-Jan-2017 for an amount of Rs.19, 431.00 to avail lower rateof interest. Please confirm whether rate of inerest is lowered after receiving of Rs.19, 431.0 or not

Please look into the matter on priority.

With Warm Regards

Kamlesh Jha