State Bank Of India [SBI] — charge dispute/even though beneficiary bank acceptance of receiving money, merchants not accepting

Address:

560016

To,
The Chief Branch Manager
State Bank Of India
Main Branch

Subject: Charge dispute "Refund never processed", merchants never accepting of receiving any such amount.

Dear sir

A transfer of rupees 999 to Amazon merchants never accepted by co in spite of beneficiary bank acceptance(Axis Bank). the below mentioned details said transaction BANK AC [protected]
TRANSACTION : 21-7-18, UPI[protected]/[protected]@apl rs 999.00 was successfully processed on to Amazon beneficiary bank account, which Amazon declined . This amount credited to Amazon beneficiary bank(Axis Bank) account but merchants Amazon never accepting being received any such amount.

I have called the state bank of india customer service and also emailed the state bank of india main branch all the details many times including the unique transaction reference number but nobody has replied or resolved the problem. No action is being taken

I have confirmed with amazon saying that to raise charge dispute with my bank to beneficiary bank which is Axis banks.

kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund. Refund me because payment is not made against any valid consideration.