State Bank Of India [SBI] — cheque deposited not credited

Address:

560068

We have deposited a cheque on 08/08/18 for rs16992.00
Cheque no 002164 payable on hdfc bank but still we have not received the funds in our account

We approached the state bank of india, begur branch, bangalore and everyday they inform us that the chequewill be credited but till date we have not received the funds

At every pretext they make up a new story and inform us likewise scanning machine not working, no staff available deposited in some other branch etc.

For any mistakes of the branch who is responsible why should the customer be at the receiving end.