State Bank Of India [SBI] — entry of rs.2561.64 payment two times to sbi credit card

Address:

G,126,Raj Legacy, LBS Marg,Vikhroli west, Mumbai City, Maharashtra, 400083

Please refer your reply dated 24.12.19 which is not satisfied as the entry adjusted on 18.11.19 due to flexi facility availed on 25.10.19.
What about, which i have paid on 05.11.2019. payment of this entry twice.
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On Tue, Dec 24, 2019, 10:29 AM wrote:
24/12/2019,

Dear Mr. Satpal Bansal

Thank you for writing to SBI Cards.

This is with reference to your communication date 20/12/2019.

SBI Card: We wish to inform you that in case we received extra payment on your SBI Card Account that gets adjust automatically with your purchases.

Please note extra payment of Rs.2461.64 has already been adjusted on your statement dated 18/11/19.

If you are not satisfied with the response, you can write to Nodal Officer, Customer Service by clicking here or use the Escalate Button on the webpage. You will receive a response within 5 days.

Yours sincerely,
Nisha Rawat
Customer Service Team – SBI Card

[THREAD ID:1-UVKGVTO]

-----Original Message-----
From: satpal.[protected]@gmail.com
Sent: 20/12/2019 10:22:23 PM
To: [protected]@sbicard.com
Subject: < No Subject >

I paid entry dated 11.10.2019 of Rs.2461.64 twice as under
have
1. The above entry included at the time of flexi of transactions amounted Rs.33378.82 on 25.10.2019 ( Entry of Rs 2561.64 datef 11.10.2019 is also included in above flexi amount).
2 2ndly bank create the demand of this entry and due on 07.11.2019, which i have paid on 05.11.2019.
Hence bank recieved payment of this entry twice.
Please refund the amount of Rs.2461.64 as early as possible
Satpal Bansal