State Bank Of India [SBI] — fraud transactions of rs 8000/- from my sbi credit card on 30/09/2017

Manda Kadam

from Samastipur, Bihar

Address:

400027

Dear SBI Team and Cybercell officer,

With reference to the above mentioned mails regarding disputed transaction of Rs. 8000/- made from my SBI Credit card on 30th Sept, 2017, I request you to send one mail to oxygenwallet team to [protected]@oxigenwallet.com to get the information regarding transaction.

Kindly do the needful to help me out of this problem.

On Mon, Feb 12, 2018 at 1:21 PM, Manda Kadam wrote:
Dear Oxygnewallet Team,

Please find the attachment of acknowledgment copy of letter received by authority of Agripada Police Station, Mumbai which I was applied to Police Station on 7th January, 2018.

Inspite of continues follow up with SBI, they are not responding me in my favor and charging me interest and late fees which I can't bear because its a fraud by fake call from SBI on 30th Sept, 2017.

So, I am requesting you to share the information regarding the fraud transaction of Rs. 8000/- was made on 30th September, 2018 from my SBI card.

I would be very thankful to you if you give the information of this, so that it will help me a lot to prove that it was a fraud transaction and trace the person who has done this fraud.

[protected] Forwarded message[protected]
From: Manda Kadam
Date: Sat, Feb 10, 2018 at 11:45 AM
Subject: Re: Interaction Id- 1-[protected] Dispute
To: [protected]@sbicard.com, [protected]@sbicard.com

Dear Team,

Please give me solution on the disputed matter. I am not going to pay any interest and late fees on the disputed transaction. I want to be out of this matter as earliest as possible.

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State Bank of India [SBI] customer support has been notified about the posted complaint.

Feb 14, 2018

Updated by Manda Kadam Dear SBI Team,

Thank you for your reply. As per your mail, If OTP is shared then the liability lies with the cardholder.

Then please answer me, if the card is newly generated, not operated by the cardholder and cardholder gets the call from SBI and that caller already having card details, then who is responsible, who lies liability?

It is also cleared that someone already having my card details, so why should I use your credit card now?

So it is liability of SBI also, and by mutual understanding, I want to solve this matter and do the settlement. Otherwise at last I have to go for a step forward to file a FIR against this fraud.

On Tue, Feb 13, 2018 at 11:53 PM, <[protected]@sbicard.com> wrote:
Ref:[protected]

Reg: Review of transaction dated 30/9/2017 WWW OXIGENWALLET COM GURGAON IN on your SBI Credit Card.

Dear Manda Kadam,

This is in reference to your communication regarding transaction with your SBI Card number XXXXXXXXXXXX5709.

We would like to share that we have completed the investigation for the said transaction. It has been observed that the transaction has been performed in a secured manner as the same has been validated by your card CVV and dynamic One Time Password (OTP) over the Internet/ IVR.

Further, we wish to confirm that as per our records, the dynamic One Time Password (OTP) was successfully delivered at your registered mobile number. Transaction alert SMS regarding the aforesaid transaction was also delivered at your registered mobile number. Considering all of the above, the liability of transaction in such cases lies with the cardholder.

You are requested to clear the outstanding balance at the earliest to avoid late fee and finance charges on your card account.

Incase of any further query on your card account, please contact the SBI Card helpline at[protected]prefix local STD code) or[protected]. IVR & Emergency Services are available 24 hours And Customer Service representatives are available from Monday to Saturday between 8am to 8pm or you can get easy access to exclusive services & account information with just a click. Visit our website sbicard.com or download the SBI Card Mobile App http://bit.ly/SBICard-App to access self-servicing options on the go! “

SBI Railways Cardholders, Please call the 24 hour Railway Card Customer Care Helpline at 39 02 12 12 or[protected]if calling from MTNL and BSNL lines).
Thank you.

Yours sincerely,
Mohit Rawat

(Chargeback)

Note: To know more about the SBI Card, its powerful benefits, exciting offers and exclusive discounts, you may visit us at www.sbicard.com or e-mail us at [protected]@sbicard.com