State Bank Of India [SBI] — fraudulent transactions against my card

Address:

400063

Hi,

I had recently applied for tata credit card. I got my card and after few days i got a call and the person who called me addressed herself as tata executive and said this is a welcome call from tata and please varify all your details through ivr.

She confirmed my exact credit card number, expiry date of my card, cvv number, phone number and address. After that she confirmed my dob and emailid through ivr which was not correct. I informed her that only dob and email is incorrect and rest all information is accurate. After that she said she is updating the dob which required confirmation from my side. After my confirmation i got a message that multiple transaction has been initiated from my card.

I have raised police complaint, grievance and informed tata.

I was shocked to know that my emailid and dob is different from what i had mentioned in credit card application. When i asked credit card form copy, i have been told that we can not share with you as you failed to confirm your identity. I dont know who can updated my dob and email id with my confirmation.

I am shocked to know that the person who called me have all my confidential details like credit card number, expiry date of my card, cvv number, phone number and address. How could it be possible with any internal help.

I have been told that merchant has not claimed the amount yet and they have raised dispute[protected] againt the claim, amount will not be transferred to the merchant but sla is 18th nov. And today is 11th oct.

From last two days i am taking follow up with tata but they are not even replying to mails or call. Even though i have forwarded the mail to ceo and head of tata but they are also not replying.

I want below information and appropriate information:

I want you not to transfer the amount to the merchant who has not claimed the amount yet.
Share the copy of the credit card form that i had filled.
Want to know how and when you changed my dob and email id with my confirmation.
From where that person, who called me have all my confidential information.
Why no one is responding to my mails and calls.

My card should not be unblocked under any circumstances.

Please refer interaction id[protected] and dispute number[protected] which have all the details of my credit card.

You can call me on [protected], if you need any information.

I got the call from tata ([protected]) and told sbi is handling all the tata credit card data and issue. Please get in touch with sbi and if someone have your confidential information than it must be passed through sbi.

Regards
Shikha