State Bank Of India [SBI] — health insurance w/o my permission

Address:

Penamaluru, Vijayawada, 521139

Hi,

In the month of November 2019 I started getting messages and Robocalls notifying me of a premium of health insurance policy. I ignored those message as I don't remember subscribing to any insurance policy. On 20th Nov, 2019 I got a call from an agent saying same. When I told her I didn't subscribe to any policy, she said it was subscribed from SBI Pemanaluru branch on[protected]. I haven't visited that branch since 2015 and have clearly not subscribed to any policy. I have conveyed same to the agent and asked her to close the insurance. She said, she cannot close from her side as auto-debit is set up for the premium and I have to visit the branch and close it myself.

Now, it is not possible for me to visit that branch as it is long away from where I'm residing currently. My question to SBI is, how can a branch open any insurance policy without customer's consent? How can a branch activate auto debit without customer's authorization? I suppose there's a need for my signature to activate anything on my name and I haven't provided any. It is clear case of forgery by SBI Penamaluru branch both while subscribing a premium in my name and activating auto debit. I would file case of forgery if necessary action is not taken by SBI.

Policy No: [protected]
Name: Mulagalapati Murali Krishna
Thanks,
Murali