State Bank Of India [SBI] — money not credited in sbi account against refund from amazon

Address:

S/O ROSHAN LAL LEHROON, TEHSIL-DHAR KALAN,PATHANKOT, Pathankot, Punjab, 145022

Sir i had placed an order on 3rd march 2020 and payed the amount rs 1482 by amazon pay upi in advance but then after cancelling the order a refund has been initiated by amazon on 10 march 2020 with refund reference #[protected] according to them the refund is successfull but the money is not reflected in my account i had already visited the branch sbi sector 32c but they are saying there is no pending transaction. Neither amazon nor sbi is solving the problem please help. I am attaching all the necessary documents. Please solve the above mentioned issue. Thank you

My details
Name-nitesh kumar
Account no. - [protected]
Ifsc code - sbin0017984
[protected]@gmail.com
Contact no. - [protected]