State Bank Of India [SBI] — my money is not credited in account

Address:Guntur, Andhra Pradesh, 522002

Recently i return a product in amazon for which they refund my money but my bank haven't reflected my money in my account... My reference number is[protected]... I talked with the bank executive but they refused to help me... Amazon was helpful but sbi customer service is soo bad.. I don't know what to do... So iam writing to u... Help me..
Awaiting for positive response
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Hello sir..
I m ordered from amazon bt some reason i returned my order. Amazon says he refund my amount 31 august..
Bt today is 12 th day .. i call amazon customer care .. they said they initiate
The amount and they give me refund reference number .. now bank not nt back to my amount ..

Prakash sejkar's reply, Sep 12, 2019
Solve
I cancelled an order on Amazon. Not yet received my refund. Can you please help me out. RRN NO.[protected]. Amazon customer care service asked me to contact bank customer care.

Through upi phone pe received rs 1000. But money not reflect linked State Bank Account. Phone pay says it is confirmed that money credit in your bank account. But I check my blance. Money not credited.
Name: TAPATI BIKRAM
ACCOUNT NO : [protected]
Branch : Kulpi
UTR :[protected]

Tapati Bikram's reply, Sep 11, 2019
Through upi phone pe received rs 1000. But money not reflect linked State Bank Account. Phone pay says it is confirmed that money credit in your bank account. But I check my blance. Money not credited.
Name: TAPATI BIKRAM
ACCOUNT NO : 37934452352
Branch : Kulpi
UTR : 925405080714

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