State Bank Of India [SBI] — Refund Issued but not received yet

Address:

Bhubaneswar, Odisha

Hi,
This is Suryapratap Ray.
Account No: [protected]
IFSC code: SBIN0012021
Bank Name: State Bank of India
Branch Name: Jharpada

I purchased an Item from amazon and paid during the delivery using UPI (State bank of India). Later I returned the product and soon they issued the refund along with a reference number.

The reference number is[protected].

The refund was issued on 8th Aug 2021.

All other details are attached as screenshots.

I have contacted the Bank in person (Branch of SBI where I have my account), but they are not helping in anything. According to them I can not do anything with the reference number.

For not being responsible in such situation I stepped out of the bank and decided to complain here.

Kindly Investigate this incidence and help me to get the refund in the account.

Thanks and Regards