[Resolved] State Bank Of India [SBI] — refund of sbi life premium delayed

naishad12

Address:

560048

ON 18th Dec I had surrender my term plan policy. The due date for premium was 22nd Dec and due to ECS provision the premium amount got deducted from my account.
Since then I had raised multiple complaints through emails and phones with customer care but haven't got my refund yet.
there is absolutely no accountability as to when my money would be refunded.
Every time I get one response that they are regretted by the inconvenience caused and matter is raised to concerned department.
the complaint IDs are:
11718820
11719694
11827680
11848456
11986894
11996077

and so on...
after raising these many complaint IDs, I haven't received my refund.

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Apr 3, 2020

Complaint marked as Resolved

State Bank of India [SBI] customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2020

State Bank of India [SBI] Customer Care's response Dear Naishad,

We have made a note of your query and assigned it to one of our team members to connect with you during our business hours (Mon to Fri - 9.30 AM to 6.30 PM IST) for further assistance.

Thanks & Regards,
SBI Life Insurance - Customer Care

Feb 10, 2020

Updated by naishad12 4 days passed and still no response from SBI life team.
you guys never fail to amuse me with such lousy service.

Feb 12, 2020

Updated by naishad12 I have spoken to my lawyer and as per him, we can approach consumer court for harassment and locallu file police complaint of not returning the money.

I will wait until Friday and proceed with both options if I don't get timeline for refund of my money.

Verified Support

Feb 20, 2020

State Bank of India [SBI] Customer Care's response Dear Naishad,

As per your discussion with our official, we have processed the payout and are awaiting credit status.

We will update you by 25.02.2020 on the same.

Thanks & Regards,
SBI Life Insurance - Customer Care

Verified Support

Feb 28, 2020

State Bank of India [SBI] Customer Care's response Dear Naishad,

As per your discussion with our official, your query has been addressed.

For any further assistance or clarification please contact us at [protected]@sbilife.co.in

Thanks & Regards,
SBI Life Insurance - Customer Care