State Bank Of India [SBI] — regarding atm transaction no. atm wdl cash 599 wadala kidwai road at mumbai on dated 01.01.2018

State Bank Of India [SBI] — regarding atm transaction no. atm wdl cash 599 wadala kidwai road at mumbai on dated 01.01.2018

N Nagpuresm from Mumbai, Maharashtra

Hi, I tried to withdraw rs. 20000 (Twenty thousand) from sbi atm, wadala (W) branch on 1st november, 2018. However, i got "time out" message and cash did not dispense. But, the amount has been deducted from my account on the same day. I called multiple times to customer care numbers but they denied to log complaint due to technical issue. I tried to log complaint online but never got a complaint number. I have done a rigorous follow up on the same. Visited sbi branch multiple times, have given a complaint in written format, contacted my home branch and have sent them a mail, and after such aggressive follow up, i finally got the complaint number for my raised concern on 9th november, 2018. It, s been 15 days since this has happened and i still haven't got my money back. And top of that the complaint has been closed without resolving my problem. The customer care support is useless and they are not even bothered of client's issue. They only keep asking to call back in 2-4 hours because there's a technical problem. My money is stuck since past 15 days. The complaint id is atm_[protected]. Please look into this asap. Was this information helpful? No (0) Yes (0)
State Bank of India [SBI] customer support has been notified about the posted complaint. Nov 15, 2018 Updated by Nagpuresm The executive who logged our complaint on 9th was very irresponsible. The complaint id he provided is ATM_[protected]. This complaint is not regarding the concern I have, he provided 2 transaction id which also is not possible as per the other executive I recently have a talk with. The database of SBI in not updated for my transaction which has happened on 1st November, 2018, where I can see the details in my profile. I also have got a hard copy of my statements from SBI branch and the transaction of 1st November is mentioned on that. It's been 15 days now, and still cannot log a complaint because database is not updated of the transaction for which I want to log a complaint. Please help.
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Comments

ashishsawant1989

from Mumbai, Maharashtra

My Credit card was misused by someone to dispense the cash of Rs.11000/- from ATM, though my card was with me all the time .I have lodged a police complaint. I have CCTV footage also of that fraudster, still bank refused to reimburse my hard earned money.They are not helping me in this regard. Kindly advice to recover my money. Please help.

Gaur Yash

from Mumbai, Maharashtra

The same 295 got debbited in the name of investment intermedi... WTF... I don't have a transaction with anybody in this name... Give my money back before I take some action... This is utter fraudulent...

Rakesh kumar@yesh

from Aizawl, Mizoram

My speed post tracking no EB[protected]IN
My ac no [protected] .rong post office in bank detail .my correct post office -KHARKA, dist -basti (u p) pin 272177 my mobile no [protected] please REESEND my atm card.