[Resolved] State Bank Of India [SBI] — sbi car loan

Jatinder S Makker

from Gurgaon, Haryana

Address:

New Delhi, Delhi, 110001

Hello sir,

I have got a car loan with SBI (Previously SBI Patiala) and EMI is deducting through ECS from my CITI Bank Account since December 2014. For two consecutive months (Dec 2018 and January 2019, the EMI has not been deducted from the Citi account, in spite of sufficient balance. When I contacted my Citibank office, they informed me that SBI has not submitted the ECS clearance. This is quite strange as I received a message from SBI that my CIBIL will be affected because of the delay!

Regards,
Jatinder Singh

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Feb 18, 2019

Complaint marked as Resolved

One of the SBI managers called me up for a meeting to resolve the issue. Apparently, due to a recent merger of SBI Banks (SBI and SBI Patiala in this case), it was required for them to obtain a fresh ECS mandate. However, it took them some time to get my records verified as the records were in Patiala branch. I met the manager and gave them a fresh mandate.

State Bank of India [SBI] customer support has been notified about the posted complaint.

Feb 11, 2019

Updated by Jatinder S Makker The issue is yet not resolved. I've personally written to the bank and also trying to contact them through their call center number but to no avail. My loan account number is[protected].