State Bank Of India [SBI] — sbi credit card complaint

Hello sir/madam,

My name is chackravarthi.

I have been using the sbi yatra card (Ending 2091) since october 2019. I have collected 4425 reward points till date.

I went for a card account swap (From yatra card to simply save card) as i did not find the yatra card useful at this point of time.

The bank did not transfer my yatra card reward points to the new simply save card account. They said all 4425 points expired and cannot be transferred.

All i want now is a suitable gift voucher from yatra for those 4425 reward points but the bank is adamant and is not helping me out.
I cannot afford to lose such a he number of points due to account swap. The bank should have given me an option to redeem those points.

They are also forcing me to accept the mastercard version of the simply save card which i dont want. I prefer the visa contactless version which they are not ready to give.

Another, they are not ready to increase my credit limit in spite of having a relationship with them for 2 years now. My cibil score is also close to 750 now.

Please help me in these three counts.

Thanks
Chackravarthi
Chennai