State Bank Of India [SBI] — sbi credit card fraud transactions retrieval

Address:

560068

This is regarding a fraud transaction happened in my sbi credit card on the date 6th june 2018 for the amount of 9696/- (Twice rs.4848 + 4848). I have a received a call from the number '[protected] with the name ruchi varma' stating that she is calling from the sbi reward points team and informed that we are converting your reward points to cash back and will be adjusted in the bill.

The transaction happened on the name 'vodafone-billdesk mumbai'.

They have told my previous transactions details also. I am shocked of how the bank information is leaked in such a way and they are convincing in such a way as a bank people as we will not get any doubt only. I have blocked the card and informed the sbi team regarding this but very much disappointed with such a reputed bank service. I cant pay the amount which i have not spent. Please help me to resolve and get me back my money.

Sbi complaint details:
Interaction id:1-[protected]
Service request no's:[protected] and[protected]