State Bank Of India [SBI] — serious complaint against the state bank official

Address:

Sagar, Madhya Pradesh, 470002

Respected Sir/Mam,

My name is Prashant Jain one of the faithful customer of your State bank branch Sagar (mp) branch code 0475 holding a saving bank account no.[protected].My father was also holding a current account in your bank since last 40 years. Unfortunately he has been passed away on 02/07/2017. he holds a current account, fixed deposit and the Joint saving account in your bank.we don't have the nomination in these account hence the account become deceased.

This is the compliant against Mr K.N. Vaidya (Dy Mgr.) SBI Sagar PF no. :2876957 .

After few day of my fathers death i visited the branch for withdrawing process.on 07/07/2017 here Mr Vaidya told me that my father don't have nomination in his account and came after evening 5 pm. in evening when i reached the bank to meet Mr Vaidya give me the mobile no. of the lawyer to meet him and give me the deceased form. As i have't deal this type of situation earlier so i was totally unaware about the process. This was against the law of banking regulation act that the bank official is suggesting the bank lawyer to the clients he have the visiting card of the lawyer in his table below the glass. there is cent percent surety that he has the commission settlement with the lawyer. Actually i am a person belonging to Ca field pursuing Ca final hence i m aware about all the about all the form that how the fill the form. The form was very easy to fill but he forced me to visit the lawyer as i said i want to know the procedure but he told me that we don't tell about it go to lawyer and he will told you the whole process. this was against my right to Right to Information from the bank. the bank failed to provide me the customer care service. As the process was a easy one i can do it myself if i have been simply told the procedure by the bank and hence resultant in saving of thousands of rupees. As i was told by the lawyer to arrange the surety as the amount was above Rs 500000. I have inquired in the bank about the surety so Mr Vaidya told me that the person giving surety should of SBI only means holding account in SBI. We don't accept the other bank surety which is against the law of Banking regulations as the surety may be of any bank. As the amount was 800000 Rs the surety may be one having the credit worthiness above that. But the he forced me to have the atleast 2 surety Anyhow i manage to arrange the surety holding a CC account in your branch and i told him about that can a CC account holder may be surety so he told yes as its against means a CC account holder can't be surety as CC account holder holds banks own fund. As i was assured about the surety by Mr Vaidya that CC account holder may be surety i have completed the whole documentation process. The lawyer was so much follish that he made all the document notarized even the letter of indemnity and all the supporting and i have paid few thausands for that few. As at last i came to know that only Letter of disclaimer have to be notarized and no other document. After the first process i have submitted all the document with with the branch after 15 days i received a call from the Mr Vaidya that came in branch there i have been told by him that the surety can't be CC account holder all vanish all the my working. He told me to arrange surety holding property in his name having account in SBI. and what he told me to submit the Nagar nigam receipt as the proof of property. Anyhow i again manage to arrange the surety having property again waste of money on notarized and stamps the old all vanished. In few days i again submit the full document to branch. again after few days i receive the call from him tolding that the nagar nigam receipt is not a valid proof. Being a Main branch of Sagar Mr Vaidya have no knowledge about the deceased process. He don't know that if we provide the surety how the valuation of property can be done and Finally after lot of frustration i visited the RBO office in sagar there i have been helped by the official to complete my process and get my money back.
IN whole scene Mr Vaidya was the criminal to me. He don't know the process but he is sitting on the chair and just teasing the bank customers . he is good for nothing. He has a very rude behavior and he don't elegible to be the part of SBI .In the complete procedure he told me that "ye sab itna aasan nahi haiii, , , time lagega.. tumhara kaam bahut jaldii hoo raha haii...itna jaldi SBI main kisii kaa kaam nahi hotaa... Ye to baar baar reject karte hain RBO wale.. hum baar baar send karengee wo baar baar reject.. woo baal ki khal nikalte hain, ..." Totally spoiling the image of SBI and SBI RBO.

I want the bank officials to take the serious action against Mr Vaidya and send some good learned and knowledgeable person in his place.

Thank you

Warm regards

Prashant Jain
Mob:[protected]
MAIL ID- [protected]@GMAIL.COM