Stayzilla Complaints & Reviews

I would like to suggest every hotelier here that this ota is nothing but a fraud 420 firm who will keep on sending reservations to yoy until you ask payments from them and when you will do so they will start barging time that it will be done tommorow thn again tommorow and suddenly they stop reverting you back and you will be left mouth shut watching your accounts how much bad debts you have suffered from these type of fraudsters. Beware...

Hi, i have called customer care no banagalore 4-5 times and dropped email on [protected]@stayzilla.com but no one is responding. Please refer my email below and do the needful and start from bottom part of email.

Pawan kumar.

10:58 am (1 hour ago)

To stayzilla, info, yogendra, yogendra, kartik3182, kartik003
Dear manasa,
Please refer the screenshot below of my card statement and still...

I was booking for book for date 11th and 12 dec for om lake resort, goa through hdfc netbanking. Bank details.
Bank name : hdfc bank ltd

Account no : [protected]

Ifsc code : hdfc0000501

Money has been deducted twice for online booking charge and room charge. Ie 403.34 rs and 839.00 rs but webpage was redirecting to company site may be for giving confirmation of book. But webpage was hung...

I am Michael from Australia.
I booked 4 nights accomodation at a hotel through online Stayzilla website on 11th October. Despite Stayzilla advertising the rooms online, they were not even available and the next day Stayzilla cancelled the booking. Stayzilla advised us that they initiated a refund to me but they have kept my money.
I have never received a refund.
I have called and emailed Stayzilla many times and each...

Hi I had booked a cottage in Auli, named XRA Cottage on 12/05/2016. My booking id is :[protected][protected]. Rupee 7626 was deducted from my account, but I am not sure about the booking confirmation.

I tried contacting the customer care, but none of numbers were working.
So kindly let me know the status of the booking.
Attached here is the snapshot of the booking id I received....

When I made payment for booking this hotel on[protected] I get a notification that the site for payment is not secured therefore I declined the payment.
However the money amounting Rs. 7285 has already got deducted from the account.Therefore I request you to kindly refund the amount in my accountat the earliest.transcation id is BIL/[protected]/inasraTechonologiesPriva/INAS01...

Dear Sir /Madam ;

I tried to book hotel Sandhya in Kasol from 31-dec-2016 to 1 -jan-2017 .
Two times, amount of 3755 got debited from my HDFC account through netbanking . However the transaction timed out both times, resulting in amount getting deducted but booking not getting confirmed .

Total of[protected] x 2 times ) has been deducted from my account without any booking . Kindly refund the same ....

I am Manas from Mumbai. I had booked Marbella Guest House in Goa for 10th & 11th Dec'16 through Stayzilla's website on 14th Nov'16
Booking ID[protected][protected].
I had to pay 30% i.e. Rs. 4574 to book the same. Within 24 hours of payment I got a message & a mail from Stayzilla stating the host cannot accomodate me & that they have initiated 100% refund process. I called up Marbella Guest House and they said that the...

I am Anwesha from Kolkata. I have booked Hotel Ganesh lodge at Kannyakumari from 28th Dec to 29th Dec through online Stazilla's website on 18th Nov. After 12 hours of making payment on they said that there are non availability of room and assured me that 100% money Rs. 824 will be refund within 21st Nov. But not yet been received my amount. I just can't understand that before making payment they show about availability of room and after making...

Myself, Mausum Chakraborty, yesterday booked 2 double bed rooms for 2 nights 24th & 25th December 2016 in hotel Meera Vatika in Mahabaleswar through your online booking portal. For this purpose I punched my credit card for an advance payment of 3000/- rupees (CITRUS STAYZILLA 49898). But after submission of payment it has been notified in your portal that booking will be confirmed within 6 hrs. But unfortunately after almost 20 hrs neither...

On Jan 26 there was a proposal for making a reservation at Hotel Shivam International, Deoghar from your end. Later someone contacted me on phone regarding the booking and I put forward my points to be clarified and as there was no reply I put in a mail as at (2). In that I clearly asked three points-Availability of lift, Availability of western Toilet and supply of power to Elevator & A/C on 24 hour basis. Since as reply to my mail Madam...

I had booked a homestay in Shillong named "Mouthwatering local and regional dishes in our dining area" logging in as a guest providing my information as Sachankar Buragohain with mail id '[protected]@gmail.com' and contact no - [protected].
I had paid an amount of Rs 1411 as confirmation fee but the transaction got cancelled and and it was debited from my account.
The reference id as provided by "Citrus Pay" is - 57ff54aac8c39.br...

Booked aranya gorumara jungle resort and paid in full however, the booking got cancelled and the customer care service is not replying back regarding the refund status. the order id[protected][protected]. couple of emails has been sent to the customer care service of stayzilla but we haven't got any concrete reply from their end. during booking, the website showed an option of paying 30% in advance and the rest amount during stay. however,...

I have booked hotel palm, diu, check-in: 3 nov 2016check-out: 5 nov 2016,
I have paid 5966.00 but after few hours the stayzilla customer informed me that rates have gone high due to festival season and 100% refund been done. Since then 12 days have passed, i have been struggling to get the refund through. I have called the customer care no of times, but no solution yet. I am shocked to find there are so many other such cases, is it...

Stayzilla is a fraud site.

All they need is your money thats it.

Im travelling with my 4 yr old to rajasthan, 2016 as wanted to show her traditional fair, therefore my 1st hotel to book was for pushkar, as we knew in fair time getting bookings is very difficult. Booked my hotel room from stayzilla to pushkar during the fair. Which they confirmed taking the full payment for 2 days.

Only after that...

Please remove our hptel photos which is used in yourwebsite for a hotel name shree vishnuhotel which is located at swargadwar, before also we given a complain the same it is not solved till now /we facing some costomer are argument for price and avilablety and location also they books this rooms which is seen at web site so, take action imediatly . from shree vishnudarshan holiday home grand road puri thank u please coprate...

To whom so ever it may concern,

Stayzilla is the most appalling hotel booking service i have ever used. I have called you a 100 times atleast for the booking number[protected][protected]. You have not refunded my money and i just see that this has been an ongoing practise.

When i just checked the reviews on google, you do not refund funds and this is regular for you. I wish i would have checked these reviews...

I booked a room in stayzilla on august 5, 2016. But since rooms were not available they said they will refund my money in 10 days. Its been more than 10 days i haven't received my money and also i am trying to reach stayzilla but they stopped responding to me. Unethical people!!! Please do not ever book with stayzilla! I am planning to move legally regarding this issue....

I have booked Hotel Ambassador on 16.8.2016 for the dates 18.8 and 19.8. instead of 20.8. and 218.2016. Actually I wanted to stay on Saturday and Sunday. Due to oversight I pressed the button submit without modifying the correct dates. I therefore request you to change the dates from 18.8. to 19.8.16 to 20.8. to 21.8.2016 please. I need booking of hotel on 20.8. and 21.8.2016 ie. one night stary please. Hope doe needful and convey to my email...

Hi team,

I have booked 2 rooms in haritha hotel, srisailm for 30th july with order id #[protected][protected]. I have paid them rs.2408/- for the booking. They have responded back saying my booking was unsuccessful as the rooms are not available. I have contacted stayzilla care ([protected]@stayzilla.com) regarding this. They have responded back saying my money will be refunded within 8-10 working days.

I'm yet...