Stayzilla Complaints & Reviews

I would like to suggest every hotelier here that this ota is nothing but a fraud 420 firm who will keep on sending reservations to yoy until you ask payments from them and when you will do so they will start barging time that it will be done tommorow thn again tommorow and suddenly they stop reverting you back and you will be left mouth shut watching your accounts how much bad debts you have suffered from these type of fraudsters. Beware people beware don't even think of being their travel associate

Hi, i have called customer care no banagalore 4-5 times and dropped email on [protected]@stayzilla.com but no one is responding. Please refer my email below and do the needful and start from bottom part of email.

Pawan kumar.

10:58 am (1 hour ago)

To stayzilla, info, yogendra, yogendra, kartik3182, kartik003
Dear manasa,
Please refer the screenshot below of my card statement and still i am waiting refund of 2nd transaction of rs 9, 612 rs. I had send too many email but did not get any response from last 3-4 days.
Its now more than 13 days please let me know when can i get my refund amount. Please reply asap. From last 2 days i had discussed with karthik and other colleague to give response. Still i did not get any response. Please take this on priority.

Inline image 1

Thanks,
Pawan kumar
Mobile: [protected]

On thu, dec 1, 2016 at 1:09 pm, stayzilla concierge service wrote:

Dear pawan,

Greetings from stayzilla.com!!!

As we checked in our records, we would like to inform you that we have received your payment of rs. 9612/- twice towards the booking.

Further, we have forwarded your request regarding refund to our concerned team. They will initiate the refund by the end of the day.

The refund reference should reflect in your bank statement within 7-8 business days as per your bank’s timelines. Incase of any delays, please contact your bank or card issuing company.

Kindly note that the transaction will be in the name of inasra technologies pvt ltd.

If you've further inquiry, please feel free to write back to us or call us on [protected].

Thanks & regards,

Manasa | stayzilla.com

On wed, nov 30, 2016 at 4:39 pm, pawan kumar. Wrote:

Dear team,

There is two transaction happened yesterday on the date 29th november 2016. Please let me know status of refund of 19, 224 rs.

1) general (Transaction not completed and not generate booking id)
Transaction typesale
Statussuccess
Date[protected]:28:26
Merchant txn idb555cd6a72bf4
Citrus txn idctx[protected]
Last modified[protected]:28:55
Amount9612.00 inr
Merchant name inasra technologies private limited

2) general (Transaction completed and generate booking id accommodation cancelled by jesant holiday homes and message recived from stayzilla))
Transaction typesale
Statussuccess
Date[protected]:16:21
Merchant txn idd652596b45a24
Citrus txn idctx[protected]
Last modified[protected]:17:06
Amount9612.00 inr
Merchant name inasra technologies private limited

Thanks,
Pawan

I was booking for book for date 11th and 12 dec for om lake resort, goa through hdfc netbanking. Bank details.
Bank name : hdfc bank ltd

Account no : [protected]

Ifsc code : hdfc0000501

Money has been deducted twice for online booking charge and room charge. Ie 403.34 rs and 839.00 rs but webpage was redirecting to company site may be for giving confirmation of book. But webpage was hung status.

Can you please refund my total amount money 1242.34 rs as soon as possible.

Regards,
Amarita dhateria
[protected]

I am Michael from Australia.
I booked 4 nights accomodation at a hotel through online Stayzilla website on 11th October. Despite Stayzilla advertising the rooms online, they were not even available and the next day Stayzilla cancelled the booking. Stayzilla advised us that they initiated a refund to me but they have kept my money.
I have never received a refund.
I have called and emailed Stayzilla many times and each time they make an excuse but the money is not refunded to me.
I would like Stayzilla to do the honest thing and refund my money.

Hi I had booked a cottage in Auli, named XRA Cottage on 12/05/2016. My booking id is :[protected][protected]. Rupee 7626 was deducted from my account, but I am not sure about the booking confirmation.

I tried contacting the customer care, but none of numbers were working.
So kindly let me know the status of the booking.
Attached here is the snapshot of the booking id I received.

When I made payment for booking this hotel on[protected] I get a notification that the site for payment is not secured therefore I declined the payment.
However the money amounting Rs. 7285 has already got deducted from the account.Therefore I request you to kindly refund the amount in my accountat the earliest.transcation id is BIL/[protected]/inasraTechonologiesPriva/INAS01

Dear Sir /Madam ;

I tried to book hotel Sandhya in Kasol from 31-dec-2016 to 1 -jan-2017 .
Two times, amount of 3755 got debited from my HDFC account through netbanking . However the transaction timed out both times, resulting in amount getting deducted but booking not getting confirmed .

Total of[protected] x 2 times ) has been deducted from my account without any booking . Kindly refund the same .

Please let me know if any further details are required from me .
awaiting my hard earned money and your prompt response at earliest .

PS NOTE - None of the customer care number available on net are working .
When u click live chat on their website it says, leave your details, we will get back to you . I have already written mails to

[protected]@stayzilla.com and [protected]@stayzilla.com await response .

they appear to be a shady organization .

Sincere Regards
Abhishek Kaushik
+91-[protected]

I am Manas from Mumbai. I had booked Marbella Guest House in Goa for 10th & 11th Dec'16 through Stayzilla's website on 14th Nov'16
Booking ID[protected][protected].
I had to pay 30% i.e. Rs. 4574 to book the same. Within 24 hours of payment I got a message & a mail from Stayzilla stating the host cannot accomodate me & that they have initiated 100% refund process. I called up Marbella Guest House and they said that the rooms were already booked & they aren't accepting Stayzilla bookings.

If the rooms are not available then they shouldn't be up for bookings first of all

I have tried calling Stayzilla ([protected]) and the only thing they could tell me is "They have initiated the refund". It's been more than 10 days I have not received my payment. I want my refund back.

And a genuine feedback from a business point of view. IF THE ROOMS ARE NOT AVAILABLE, PLEASE DON'T MISGUIDE CUSTOMERS. NOTHING GOOD IS COMING OUT, NEITHER FOR CUSTOMER NOR FOR THE COMPANY

I am Anwesha from Kolkata. I have booked Hotel Ganesh lodge at Kannyakumari from 28th Dec to 29th Dec through online Stazilla's website on 18th Nov. After 12 hours of making payment on they said that there are non availability of room and assured me that 100% money Rs. 824 will be refund within 21st Nov. But not yet been received my amount. I just can't understand that before making payment they show about availability of room and after making payment how it is showed that there are non room available. Is this not cheating with public?

Myself, Mausum Chakraborty, yesterday booked 2 double bed rooms for 2 nights 24th & 25th December 2016 in hotel Meera Vatika in Mahabaleswar through your online booking portal. For this purpose I punched my credit card for an advance payment of 3000/- rupees (CITRUS STAYZILLA 49898). But after submission of payment it has been notified in your portal that booking will be confirmed within 6 hrs. But unfortunately after almost 20 hrs neither I have got any confirmation nor I have got any kind of mail or SMS reply from hotel or you. My payment has been deducted but there is no response.

Please notify me immediately about the status of my booking and if not confirmed please return my advance part payment immediately.

Looking for the resolution and refund of my advance payment.

On Jan 26 there was a proposal for making a reservation at Hotel Shivam International, Deoghar from your end. Later someone contacted me on phone regarding the booking and I put forward my points to be clarified and as there was no reply I put in a mail as at (2). In that I clearly asked three points-Availability of lift, Availability of western Toilet and supply of power to Elevator & A/C on 24 hour basis. Since as reply to my mail Madam Parameswari | Email Support Executive | Emp. ID: SZ00953 clearly stated as in ( 3) that a generator is available which implies that the hotel has power backup for lift as well as A/C
As you can see from the checkout receipt given by the hotel as at ( 7 ) I have checked in at 8-12-10 PM on 6/5/2016 and checked out at[protected]PM on the same day. In the copy of the receipt I signed with the hotel I clearly stated reasons for early checkout
At the earliest opportunity I got I sent a mail on 9/5/2016 as at ( 4 ) to [protected]@stzilla.com. As there was no reply I followed with my other mails as at ( 5 ) & ( 6 ) on 4/6/2016 to [protected]@styzilla.com.
For all the communications and efforts to reach Styzilla on phone & mails from 6/5/2016 there was no response from Styzilla leaving aside the core issue of the complaint I made.
It is when I came across the facebook page of Styzilla on 24/6/2016, I posted my query and then this follow up from your end.
My points to you
1. How did the hotel allow check in without collecting the balance amount as per booking pass if they are genuine in their deal?
2.When the hotel is under renovation with availability of limited facilities why it was not disclosed to you at the time of confirming booking.
3.Avilability of generator means just having one installed at their premises are to have one when there is power shutdown.
4.If the problem was there, the manager should have told me that it is not possible for him to provide lift and A/C, I would not have checked in and gone for another hotel without wasting my time. You could imagine the inconvenience when I landed at that place with 2 ladies after having made elaborate planning in booking in advance with you.

5. How is that none of your contacts by phone or mail were unavailable to avail of the money back guarantee given by you if the guest is not satisfied with the hotel.
In the least for the inconvenience caused to the guest, the hotel and on its behalf the Styzilla should apologize and arrange for immediate refund of the money collected from me.
If you need further clarifications please call me or mail me, but please see that the refund is made. Kindly note that if you see my bookings page of mine I have made 5 bookings for the month of May 2016 which I used except this one.
Thanking you and regards

I had booked a homestay in Shillong named "Mouthwatering local and regional dishes in our dining area" logging in as a guest providing my information as Sachankar Buragohain with mail id '[protected]@gmail.com' and contact no - [protected].
I had paid an amount of Rs 1411 as confirmation fee but the transaction got cancelled and and it was debited from my account.
The reference id as provided by "Citrus Pay" is - 57ff54aac8c39.
I would be very grateful if you could refund the same.

Booked aranya gorumara jungle resort and paid in full however, the booking got cancelled and the customer care service is not replying back regarding the refund status. the order id[protected][protected]. couple of emails has been sent to the customer care service of stayzilla but we haven't got any concrete reply from their end. during booking, the website showed an option of paying 30% in advance and the rest amount during stay. however, later on the customer care called and said that it was wrongly mentioned and we have to pay full amount in advance for booking. even after paying the full amount, the booking was cancelled.

I have booked hotel palm, diu, check-in: 3 nov 2016check-out: 5 nov 2016,
I have paid 5966.00 but after few hours the stayzilla customer informed me that rates have gone high due to festival season and 100% refund been done. Since then 12 days have passed, i have been struggling to get the refund through. I have called the customer care no of times, but no solution yet. I am shocked to find there are so many other such cases, is it a fraud site?? Why would anyone book from this site
Hotel palm
Nagoa road (Diu) khodidhar beach, nagoa beach road, diu
My booking id:[protected][protected]

Stayzilla is a fraud site.

All they need is your money thats it.

Im travelling with my 4 yr old to rajasthan, 2016 as wanted to show her traditional fair, therefore my 1st hotel to book was for pushkar, as we knew in fair time getting bookings is very difficult. Booked my hotel room from stayzilla to pushkar during the fair. Which they confirmed taking the full payment for 2 days.

Only after that i booked my other hotels and flights. Then suddenly i get a mail from them stating that they cannot accommodate me on those days as the prices have gone up, so either i pay the revised amount or cancel the booking.

Utter nonsense, called them 9 times in 2 hours to ask what the hell happened as i have already done the payment. They outright refused to look into it and gave me all excuses as to how things are not under their control and we will have to wait to see if the hotel will agree or no.

Im just stranded and have no clue what am i gonna do.

Attached is the mail confirmation from them.

Please remove our hptel photos which is used in yourwebsite for a hotel name shree vishnuhotel which is located at swargadwar, before also we given a complain the same it is not solved till now /we facing some costomer are argument for price and avilablety and location also they books this rooms which is seen at web site so, take action imediatly . from shree vishnudarshan holiday home grand road puri thank u please coprate

To whom so ever it may concern,

Stayzilla is the most appalling hotel booking service i have ever used. I have called you a 100 times atleast for the booking number[protected][protected]. You have not refunded my money and i just see that this has been an ongoing practise.

When i just checked the reviews on google, you do not refund funds and this is regular for you. I wish i would have checked these reviews before i made my booking. First of all, you charge rs. 2620/- even without have any rooms available, and now you want to earn interest by just holding the funds with you for good 15 days. I have even checked this with my bank and there is not a sign of refund.
Can you refund my money at the earliest, without just giving me a reference number, which is of no use.

I would never ever recommend stayzilla to anyone.

Regards,
Sajitha s

I booked a room in stayzilla on august 5, 2016. But since rooms were not available they said they will refund my money in 10 days. Its been more than 10 days i haven't received my money and also i am trying to reach stayzilla but they stopped responding to me. Unethical people!!! Please do not ever book with stayzilla! I am planning to move legally regarding this issue.

I have booked Hotel Ambassador on 16.8.2016 for the dates 18.8 and 19.8. instead of 20.8. and 218.2016. Actually I wanted to stay on Saturday and Sunday. Due to oversight I pressed the button submit without modifying the correct dates. I therefore request you to change the dates from 18.8. to 19.8.16 to 20.8. to 21.8.2016 please. I need booking of hotel on 20.8. and 21.8.2016 ie. one night stary please. Hope doe needful and convey to my email address please. N.V.SUBBA RAO

Hi team,

I have booked 2 rooms in haritha hotel, srisailm for 30th july with order id #[protected][protected]. I have paid them rs.2408/- for the booking. They have responded back saying my booking was unsuccessful as the rooms are not available. I have contacted stayzilla care ([protected]@stayzilla.com) regarding this. They have responded back saying my money will be refunded within 8-10 working days.

I'm yet to receive my cashback. Now they are not even responded to any of my mails. Please give my money back. I have attached the screenshots of the mail communications with stayzilla care. Please get back to me if you need any further information from my end.

Regards,
Manoj akondi
Ph: [protected]