[Resolved]  Sterling Holidays — Refund of my money Amit Kumar Jaiswal

Address:Lucknow, Uttar Pradesh

Dear Concern, My all details are mention below from my starting to till date . Kindly look my matter ASAP because I am loosing my bank interest and Such type of service is not expected from a reputed firm like Sterling Holidays. my payment receipt is attached. Regards, Amit Kumar Jaiswal IDBI Bank Etah-(UP) M0.[protected] / [protected] Dear Concern, I have only payment receipt i e Credit Card payment receipt, actually I am cancel immediate before done my membership I have not any membership no. or Application no. Your Officer Mr. Sankalp Mature is provide only Credit card Payment Receipt I am requested to kindly confirm your officer at Lucknow Branch (UP) Contact No.mention below. 1- Mr. Sankalp Mathur (Team Manager) Lucknow Mo.No.[protected] 2- Mr.Swapnil Bhatt (Sr.Sales Exe.) Lucknow Mo. No.[protected] Kindly look my matter on urgent basis . Regards, Amit Kumar Jaiswal IDBI Bank Etah-882 Mo.[protected] / [protected] [protected]@idbi.coi.in / [protected]@gmail.com From: Feedback Sterling [mailto:[protected]@sterlingholidays.com] Sent: 05 December 2013 17:18 To: [protected]@idbi.co.in Subject: Reference to your mail [ ref:_00D301GMTQ._500a0cd3JY:ref ] Dear Mr. Jaiswal, Greetings from Sterling Holidays! With regard to your below mail, we request you to kindly provide us the membership id number or Application number which would enable us to check and do the needful at the earliest. Thank you very much again for giving us the opportunity to be of service to you. Warm Regards, Asha Menon J Team - Member Relations Sterling Holiday Resorts India Ltd, No. 7, Citi Towers, 3rd Cross Street, Kasturba Nagar, Adyar, Chennai -600 020, India | Log on to www.sterlingholidays.com for reservations, feedback and other holiday related queries | Call us at 3399 7777. This is a local call if you are at Ahmedabad, Bangalore, Chandigarh, Chennai, Coimbatore, Cochin, Delhi, Hyderabad, Kolkata, Lucknow, Pune or Mumbai. If you are calling us from any other part of India, just add the STD code of the city nearest from the list given above| Our business timings is from 9.30 am to 5.30 pm, Monday to Saturday. We are closed on Sundays & National Holidays | Email for holidays to [protected]@sterlingholidays.com and for any queries or concerns write to [protected]@sterlingholidays.com | [protected] Original Message[protected] From: amit kumar jaiswal [[protected]@idbi.co.in] Sent: 4/12/2013 2:11 PM To: [protected]@sterlingholidays.com; [protected]@sterlingholidays.com Cc: online.[protected]@sterlingholidays.com; [protected]@gmail.com Subject: FW: Refund Money Amit Kumar Jaiswal (Urgent) Dear Concern, This is Inform you that I wanted to take a membership from Sterling Holidays. For the same on 23/10/2013 from your Lucknow (UP) office Mr. Sankalp Mathur and Mr Swapnil Bhatt had visited our place and i had made payment through my Credit card of Rs. 24983/- (payment receipt attached ).But due to some personal problem I wanted to withdraw my membership. This I had also informed Mr Sankalp on 28/10/2013. He had confirmed that payment would be credited within 10 days in my account. After 10 days he wanted my credit card details for return the money. I had send the details on the same day i.e. 12/11/2013, after 4days I had met personally with Sankalp at your Lucknow Office on 16/11/2013. He told us that the process is done and within 10 days amount will be credited in your account. Also 10 days have passed but he did not gave proper response and currently both are not picking my phone and no reply to my mail and SMS. Today total one month 10 days have passed but till date I have not received my money or any confirmation from Sterling Holidays. As I have not started my membership and only amount had been paid from my credit card then why the money is not been refunded. Such type of service is not expected from a reputed firm like Sterling Holidays. So You are requested to kindly confirm the refund of my money Immediately as I am losing my interest in credit card. Regards, Amit Kumar Jaiswal IDBI Bank Etah-882 Mo.[protected] / [protected] [protected]@idbi.coi.in / [protected]@gmail.com From: amit kumar jaiswal [mailto:[protected]@idbi.co.in] Sent: 02 December 2013 11:40 To: 'sankalp.[protected]@sterlingholidays.com' Cc: 'swapnil.[protected]@sterlingholidays.com'; '[protected]@gmail.com' Subject: FW: Refund Money Amit Kumar Jaiswal Dear Mr. Mathur Ji Kindly Confirm my refund status please. Thanks and Regards, Amit Kumar Jaiswal IDBI Bank Etah-882 Mo.[protected] From: amit kumar jaiswal [mailto:[protected]@idbi.co.in] Sent: 30 November 2013 17:24 To: 'swapnil.[protected]@sterlingholidays.com' Cc: 'sankalp.[protected]@sterlingholidays.com'; '[protected]@gmail.com' Subject: Refund Money Amit Kumar Jaiswal Dear Swapnil, This is to inform you that I had given a request to withdraw my membership and refund my money on 28.10.2013 but till date I have not received the same. This type of service is not expected from Sterling Holidays. You are requested to kindly confirm the refund of my money Immediately as I am loosing my interest in credit card. Thanks and Regards, Amit Kumar Jaiswal IDBI Bank Etah-882 Mo.[protected] From: amit kumar jaiswal [mailto:[protected]@idbi.co.in] Sent: 12 November 2013 17:42 To: 'swapnil.[protected]@sterlingholidays.com' Cc: 'sankalp.[protected]@sterlingholidays.com' Subject: Card Details Dear swapnil As per request you I am sending you my Credit card Details . Card No: [protected] Exp. Date: 04/15 Card Name: Jaiswal Amit (Account name Amit Kumar Jaiswal) Bank Name: Axis Bank. Requested to Kindly credit my Amount ASAP. Thanks and Regards, Amit Kumar Jaiswal IDBI Bank Etah-882 Mo.[protected] From: amit kumar jaiswal [mailto:[protected]@idbi.co.in] Sent: 28 October 2013 13:57 To: 'swapnil.[protected]@sterlingholidays.com' Cc: 'sankalp.[protected]@sterlingholidays.com'; '[protected]@gmail.com' Subject: Withdraw my membership Amit Kumar Jaiswal Etah Dear Swapnil, This is inform that I want to withdraw my membership due to my personal reason. So you are requested to kindly refund my deposit money ASAP and confirm to me for the same. Kindly do the needful ASAP. Regards, Amit Kumar Jaiswal IDBI Bank Civil Lines Etah 207001 Mo.[protected] From: amit kumar jaiswal [mailto:[protected]@idbi.co.in] Sent: 24 October 2013 18:09 To: 'swapnil.[protected]@sterlingholidays.com' Cc: 'sankalp.[protected]@sterlingholidays.com'; '[protected]@gmail.com' Subject: Document Amit Kumar Jaiswal Etah Dear Swapnil, Please find the attachment of my address proof and my details are mention below. Name:Amit Kumar Jaiswal DOB- 04/12/1982 Co-Applicant Babita Jaiswal DOB 24/04/1984 Email ID- [protected]@gmail.com Address – C/O R.K. Kulsrestha 383 Civil Lines Etah207001 Mo.[protected] / [protected] Kindly do the needful ASAP. Regards, Amit Kumar Jaiswal IDBI Bank Civil Lines Etah 207001 Mo.[protected]
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Complaint marked as Resolved 
Verified Support
Dec 10, 2013
Sterling Holidays Resorts Customer Care's response
Dear Amit,

We have duly noted your concern and will ensure our executive will get in touch with you as soon as possible.

Sincerely,
Member Relations – Sterling Holidays.
Complaint comments 

Comments

Dear Concern.

still I am waiting, last one and half month please look my matter on a urgent basis because I am loosing my bank Interest.

please take my matter at your end because your local officer from Lucknow Branch is not reply, its matter of me as well as Sterling Holidays.

Kindly do the needful ASAP.

Regards,
Amit Kumar Jaiswal
[protected]
Dear Concern,

Today I have received my money .

So Thanks

Regards,
Amit

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