Suzuki Access 125 — Improper service and mis behavior to customers reg.,

Address:

Visakhapatnam, Andhra Pradesh

Respected sir, ankari had purchased one SUZUKI ACCESS 125 bike from your authorized dealer SINGAM SUZUKI, Sankaramatam road, Visakhapatnam.AndhraPradesh on dated 16th Feb 2015, My bike was met an accident on April 17th 2015, at the time i was brought the bike to the show room, and claimed the insurance, here is an interesting the point on 18th April i was overhanded the bike, but many days they were not repaired my bike due to non-realize of insurance ( full claim ).after several reminders they are settled after payment of Rs.2219/-, the payment made by me, Total Invoice amount Rs.9213/- payment made by me Rs.2219/- till date how much amount realized the INSURANCE COMPANY to settled my claim they were not informed me., INVOICE NO. 288 / 06.05.2015, Insurance Policy No.UNITED INDIA INSURANCE COMPANY LTD., NUMBER: [protected]P[protected] ID NO : [protected], at the time the show room people are did not return my warranty book, the same i had acknowledge the show room manager also, then after i was carried to my bike on show room on 9th july 2015, then they were charged a little amount Rs.173/-, invoce no.1274/09.07.2015. Today i have carried to my bike to the show room for service purpose, they are arguing to me this is third service, so you must pay the amount, more over the people of servicing section insulted, created big inconvenienced me, after one and half hour nearly 3.15 pm they informed me as the instructions of supervisor we are issued your bike, the supervisor gone to lunch, I wondered at the time entering the bike the supervisor instructed to concern, job card also issued, but without reason they are insulted me and wasted my time. TIME IS VERY IMPORTANT THAN ANY.., My lunch also completed at 4 pm., My bike was kept under their control, this is for your information, These type of people are damaging SUZUKI brand image, kindly inquired above facts justify to me, as a customer every one should want proper service and respect from concern After inquiry i would take my bike, as and when you contact to me i will cooperative to you, showing all relevant documents also., Regards B.Lakshmi Kumari w/o VENKATESWARA RAO Cell No; [protected]