Swiggy — Amount debited from my account but order not placed

Darshanap

Aug 8, 2021

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I ordered food worth rs. 281 on 7th August from your site. I recieved message from my bank that payment got debited in a while I received from you that payment was unsuccessful so order not placed. Again I tried the same thing and this time also ₹ 281 debited from account and order was not placed. I spoke to my bank and they confirmed both payments are successful then how come you guys did not receive my payment. I called up your customer care soo many times but noone was helpful. Every time they talk like a robot that payment was unsuccessful and thats why order is not placed. Kindly confirm about my payment and bank is 100% sure tha payment is made to Swiggy.

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Verified Support

Aug 08, 2021

Swiggy Customer Care's response This is disappointing to hear, Darshanap. Please share your concern with relevant order details via [protected]@swiggy.in from your registered email address so our team will look into this right away.

Aug 09, 2021

Updated by Darshanap I am unable to send email to you from my registered email address. It says [protected]@swiggy.in is invalid. Kindly provide correct email address or any direct number where I can speak to someone.

Verified Support

Aug 10, 2021

Swiggy Customer Care's response we are sorry to make you feel bad. We never want to leave our patrons to feel bad. Please write more about your experience at [protected]@swiggy.in with your order Id, so that we can make it up to you.

Aug 11, 2021

Updated by Darshanap [protected]@swiggy.in. This email id is invalid...pls provide the correct one

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Comments

Darshanap

Aug 9, 2021

I am unable to send email to you from my registered email address. It says [protected]@swiggy.in is invalid. Kindly provide correct email address or any direct number where I can speak to someone.