Dear Concerned - I had to claim my corporate food expenses ordered on Swiggy dated 10th Jan 26. I was required to produce bills / invoice with the company within 7 days of my transaction to claim it.
In this regard, when checked with Swiggy chat support initially, they did share 3 invoices/bills, however, there was a mismatch in the amount shown on the bills (Actual Transacted amount - Rs. 4181 but bills received for was Rs. 3921 with the deficit of Rs. 260). So when sought a clarification, the agent from chat support did not have any justification and suggested me to to e-mail to [protected]@swiggy for further help.
I wrote to the support team however, did not get any resolution there and its too late now to produce my bills for claim from my company. While I understand the deficit of money on the bills and the actual spent is just minimal of Rs. 260, but its more of an integrity issue when I produce the bills with the company as they have the transacted records).
Not sure why was the Swiggy being a such reputed organization does not have the system of auto generative bill/invoice send to us the moment it is transacted and moreover the entire system is not sure where have they gone wrong and unable to help me with the actual invoice which I transacted through card.
Details: Swiggy Order # [protected]
Transacted through 'Amex corporate card'
I have made the single transaction of Rs. 4181 on 10th Jan 26 and requested the bill for the same. However I was given the bill with the amount split of 3 page bills- Rs. 2079 + Rs. 1827 + Rs. 14.99 = Rs. 3920.99.
There is a deficit of 260 Rs here and the agent had no justification for the same.
Requesting you to look into this matter and appreciate if you can help me here. Looking forward to hearing from you, thank you!
Happy to provide any further details from me if necessary
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