Swiggy — bad quality food and late delivery

Address: New Delhi, Delhi, 110092

Hi

I placed order an order from shawrma wala in v3s mall using swiggy app. I placed order at 5pm today and order got confirmed by 5:02pm. I waited till 5:45 for the food to be delivered but when i checked app again it showed that delivery executive has not reached the restaurant. I called the customer support and they apointed a new delivery executive and assured me if in case i receive cold food they will arrange a replacement. I received my food at 6:15pm, cold and inadequate quantity and some foul smell. So i had a chat with the swiggy chat support, instead o[censored]nderstanding my querry he closed chat without resolution. I was chatting with him but he did'nt care and closed chat. I called swiggy customer support and they said we can not help you, even after promising me that in case of any issues they will send me a replacement they just denied help.

This is not for the first time i have faced issues. I had issues with swiggy in past too. They do not care, their customer support and chat support is pathetic.
They just eat your money and we get nothing to eat.
Strict action need to be taken against swiggy.