Swiggy — compensation amount not shared food delivery delayed way beyond promised delivery time

KArghya

from Kolkata, West Bengal

Sep 22, 2020

Address: kolkata

Hi there!

I had order food from swiggy on 11/09/2020 for a price of rs. 195.
The order delivery was delayed & was 30 minutes late. I had requested swiggy to refund my money for a delayed delivery but they denied returning my money but instead promised to pay a compensation amount of rs. 75 for the delay but unfortunately the amount hasn't been shared with me yet.

Requesting you guys to take necessary action & help me get back my money.

My order id was - [protected]

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Verified Support

Sep 23, 2020

Swiggy Customer Care's response Hi KArghya, we are truly sorry for the disappointment regarding the delay. We never want to leave our patrons disappointed. Please write more about your concern at [protected]@swiggy.in order Id, so that we can make it up to you.

May 11, 2021

Updated by KArghya Hi there!

I had order food from swiggy on 11/09/2020 for a price of rs. 195.
The order delivery was delayed & was 30 minutes late. I had requested swiggy to refund my money for a delayed delivery but they denied returning my money but instead promised to pay a compensation amount of rs. 75 for the delay but unfortunately the amount hasn't been shared with me yet.

Requesting you guys to take the necessary action & help me get back my money.

My order id was - [protected]