Swiggy — Complaint about swiggy genie order

I placed an order on swiggy genie from madhapur to Miyapur nd I waited for so long for a partner to be assigned and the partner got assigned he picked up the order from point a and came to point b to deliver on reaching point b he called me and I told him that the delivery address is in second floor of the same building he refused to delivered to second floor and asked me to come down and I asked the reason behind it and he just said I won’t when I asked him again he stared yelling and shouting at my house which caused me In convenience then I raised a complaint to swiggy about the same where the executive asked me to be on hold for a while and tried to contact the delivery partner where he also said the same to the executive after that he marked the order as delivered and haven’t answered any calls from both my side and swiggy the bag contains product worth more than a lakh which he literally left on road and left without even saying to him he handed over o had to call him musti pls times and keep texting swiggy where I have no choice but just to text them through help support where the executives just asked me to wait and in the mean while the executive left the place without even saying where my package is I went down asked every stranger and found the order but the swiggy people haven’t taken any kind of action regarding this and tried to close the chat every time I open the chat new executive is getting assigned and the story kept repeating