I am writing to formally lodge a complaint against Swiggy regarding an incident of gross negligence and emotional distress caused by their incorrect delivery of food in a recent order.
Details of the Incident:
Order ID: [protected]
Date of Order: 5 October, 2024
Restaurant Name: Chinese Wok
Order Description: I had specifically ordered Egg Rice through the Swiggy platform, but I was shockingly delivered Chicken Rice instead.
Delivery Location: H No. 2622, Ground Floor, Leaf Berry Apartments, Main Bazar, Sahibzada Ajit Singh Nagar, Punjab 140301, India
I am a strict non-consumer of chicken due to personal, ethical, and dietary reasons. The incorrect delivery of chicken rice has not only caused significant emotional distress but also violated my personal beliefs. I have never consumed chicken in my entire life, and this incident deeply affected me.
Despite multiple attempts to contact Swiggy through their app and customer service channels, I have not received an adequate resolution. Their negligence and lack of accountability in addressing this issue have left me with no choice but to escalate the matter.
Relief Sought:
A formal acknowledgment of the error and an official apology.
Compensation for the emotional distress caused due to the negligence.
Assurance of improved practices to prevent such incidents from happening to other consumers in the future.
Evidence Provided:
Attached are screenshots of the incorrect order, the order receipt, and my communication with Swiggy regarding this incident.
Given the gravity of the situation and Swiggy's failure to provide an appropriate resolution, I kindly request the Consumer Complaints Authority to intervene and assist me in seeking justice.
I sincerely hope that my complaint will be addressed, and the necessary action will be taken against Swiggy for their negligence and failure to maintain proper quality standards.
Thank you for your attention to this matter. I look forward to your swift action.
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