Swiggy — Complaint against Swiggy for unauthorized charges

I am writing to raise a complaint against Swiggy regarding an incident that occurred during my recent food order. On August 16th, I placed an order #[protected]. on Swiggy. However, for some reason, I had to cancel the order before making the payment.

To my surprise, I received a notification later stating that I had a pending payment of Rs 407 for the same order. Despite multiple attempts to resolve the issue by contacting Swiggy's customer support team and sending emails to them requesting a refund, I did not receive a satisfactory response.

In addition, I did not receive any notification regarding the cash on delivery option being used or that the order would be processed, despite me cancelling it initially.

I am deeply dissatisfied with the service provided by Swiggy in this matter. As a consumer, I believe that I have the right to know about any pending charges that I may have to pay for my order. Therefore, I request a refund of the amount that was charged from me without my knowledge or consent.

I urge you to take the necessary steps to ensure that such incidents do not occur in the future, and that Swiggy takes steps to improve its customer support system.

Thank you for your attention to this matter. I hope to receive a positive response soon.

Thanks,
Siraj P S