Swiggy Complaints & Reviews

I ordered from swiggy and it take 1 hour instead of half hour and then they just cancelled my order.. I immediately contacted them and they told me that delivery boy cancelled it because it couldn't contact me.. what kind of a excuse is that the delivery address was given and it was not hard to find.. my location was on too
This only happened because I paid for order online? And they can have the cancellation charges very easily
Customer care didn't did any help and won't listen to my suggestions.. this is so wrong

Yesterday I ordered some products from swiggy instamart and when I received the products they where different so approached there customer service and asked for replacement but they responded to sent a mail .After sending the mail they replied as they were unable to replace or refund even without giving a proper reason

I have placed lillop and roti, but I received grill chicken which I hate the most.
I chatted with support team and mailed with all the proofs them but no proper solution.

It means we need to eat what swiggy offer but not what we wish to eat.

It is too disgusting and support team is if no use at all.

Out of three dishes order one chicken dish was spoilt. Chicken was stale. We put complaint on email and app but they are not giving any resolution or refund.

My self Dhananjay Tiwari

Yesterday Late night i was ordered from Swiggy Order Id- #[protected]

Ordered Chicken tandoori biryani X1 & Chicken Lucknowi Biryani X1

But received to me both of veg biryani & some gravy under the rice...
Food was dumped at all

after that i was done dispute regarding this...

next day on approx 2.30pm[protected]
Swiggy was asking refund is not possible due to T&C
they was asking do the rating on restaurant.

Please do the refund

Thanks
Dhananjay

I recieved stale and spoiled food, the food stinks and quality is too bad

I ordered 1) paneer tikka masala 2) Veg. Biryani (in ghee) from Green 9 Restaurant wagholi, Pune...

Paneer tikka masala delivered was nice, but Veg Biryani i ordered as in menu its mentioned to be prepared in Ghee...But, when i tasted, it was found to be prepared in Oil, rather than Ghee which i don't like...

Can you ask restaurant to take the order back and refund my amnt. for Veg Biryani...

HI
we ordered from swiggy yesterday night around 7 p.m
our order was not delivered nor the refund has been made.
order number is[protected] for
Rs2219
there was no contact number of the delivery agent given.
how can he deliver to someone randomly without the passcode which is generated in the registered mobile number.
we had to physically go to the restaurant and place a fresh order inspite of already given an order on swiggy.
we need the refund of the order which we never received.
please do the needful as soon as possible .

Hi
my order number was[protected] which had cost me rs 2219
my order was not delivered and we had lot of guests at home at that time the phone number of the delivery agent was not given so we cud not track him
now you people are saying that we have to raise a complaint within 5 hours
first of all when the guests are at home how can u be in a mindset to raise a complain.
secondly the delivery passcode was not given to the delivery boy ..where and how has the delivery agent given the food. this is absolutely absurd.
we had to physically go the same restaurant and had to place a fresh order as the guests were waiting for food.
we need the refund as soon as possible from swiggy
very bad service

I order from kfc via swiggy
2xHot n crispy chicken
1xWednesday strips bucket
But only received the bucket.
When I contacted swiggy they only gave 56Rs coupon ans no refund while the item costs 228Rs.
I want my refund.

I was charged extra on bill {order no.[protected] }. When i reached out to a representative she tried to lie to me telling that this amount is for dine-in, when i told her that swiggy is clearly mentioned on the bill she jus closed the chat. A customer has to pay the amount that is mentioned in the bill, if there were any additional charges they should have been mentioned before placing the order. By not returning the extra money swiggy is doing shady business and looting people. Moreover the support team on the email is also in on this scheme of looting people. Imagine if the cheat people of 10 rupees per order and they process 10 lakh orders per day. they have earned 1 crore just by cheating people.

We have a small cloud kitchen named "Sweet Encounter" which we recently put on Swiggy. To promote the restaurant we took the plan of 8 days of advertising which was around 250 clicks per day, our restaurant still doesn't show up when we search for the particular dishes. The restaurant never showed up during the searches. And now when we are complaining, no one is listening to us.

I ordered Veg tripal Schezwan noodles
And instead got rice it's completely unfair they dint provide any resolution nor refund
I got wrong order and it's been yesterday I haven't eaten that food

I am writing to bring to your attention an issue I experienced with my recent order. Today, I ordered 2 packs of Real Orange Fruit Juice from Swiggy Instamart and was disappointed to find that the taste was different than normal.

Upon opening the package, I noticed something inside one of the packs and decided to take pictures to document the issue. I am attaching these images for your reference, including the video of what I found inside the package.

As a regular and loyal customer, I was surprised and disappointed by this experience. The defective pack had a different color and taste compared to the other pack, and I could tell that there was a significant difference in the quality of the product.

I am hoping that you will take the necessary steps to address this issue and ensure that your products are of high quality and meet the standards of your customers. I look forward to hearing from you and finding a resolution to this matter.

Thank you for your attention and assistance in this matter.

Sincerely,
Bidyashree chanda

I placed the order at New Delhi Sweets and at 11:24 AM IST on 18 June I got a call from Swiggy customer care team that Rasgulla and mirchi vada worth ₹134 are unavailable.
I requested the support team to deliver the items available and refund for the items unavailable.
The same was confirmed by Delivery executive Khileshwar Sahu at the time of delivery. I even have a phone recording with the delivery executive.
Till now no refund has been initiated by Swiggy team. Also, the invoice provided has the two undelivered items also listed.
This is a serious breach of trust. Kindly check the same and refund me ₹134.

I have been getting invoices in my email about orders I did not make. I have only used swiggy while visiting India, I am currently in the uk. I am unable to log into my account as I don’t have my Indian number phone with me anymore. I can’t get in touch with swiggy either. I would like swiggy to stop these orders. My email address is [protected]@gmail.com...

I ordered two items in swiggy but I didn't get one item and the another item I get is very old and coming bad smell..I complaint in swiggy costomer support and they said give a coupon worth 30 rs I booked in 401 rs total .. didn't get item and they are not willing to refund my money..

Hi

My onboarding I'd 73046716
My outlet I'd 718564
My outlet name Home cuisine
My mobile number [protected]

I am facing issue to getting order on my outlet it's showing your outlet is disabled by swiggy contact POC team

I reached many times swiggy customer support but they repeat same answer
Your outlet will be live in 3 hours it's been last 4days

They...

Ordered food from swiggy online, just to confirm the order, called the restaurent owner and got to know that the order has not been picked up and the delivering partner is telling that i have picked your parcel, now dont call me again and again. very very rude behavior from the delivering partner and also spoke some rude language. Strict action to be taken from swiggy. Now cant trust the swiggy that whether delivering food from the authorised place or from the other.

We ordered cake on June 10 with Order ID Order#[protected]. First, we used food card for payment.It showed that the transaction was failed. So, we again used debit card and done the payment. But amount debited from food card and debit card also. That means, two times amount was debited.
Here, I have attached the image of Order details and amount debited message.
Kindly check and refund the amount.