Swiggy Complaints & Reviews

I ordered a Rasmalai Cake from Swiggy on August 17, 2024, which was prepared by Ready Bakers Den. I opted for cash on delivery and paid ₹272. Upon receiving the cake, I found it completely damaged, with the name on the cake erased and the overall appearance ruined.

I immediately tried to contact the bakery, but they did not respond to my calls. I then reached out to Swiggy through their app to lodge a complaint, but no action was taken. I also attempted to escalate the issue by tweeting to Swiggy’s official support handle, but I still have not received any resolution or even a response.

Due to the lack of response from Swiggy, I have been forced to file this complaint. I request a full refund of ₹272 and for Swiggy to take appropriate action against the bakery for their negligence. This situation has caused me inconvenience, and I believe it is my right as a consumer to receive proper service and a resolution.

Please allow me to state the facts of the events that transpired on the 07 August 2024.

I placed an order via Swiggy to the tune of Rupees 182, the payment thereof was made via Simpl. Prior to delivery, I received a call from Swiggy's representative stating that a refund has been initiated; hence, at the time of delivery, I paid the delivery agent Rupees 182 again via UPI to the number he had requested.

Shortly thereafter, I received a call from the delivery agent claiming that there was some issue with the refund, and he had initially asked us to transfer Rupees 818 as his current account minimum balance should be Rupees 1, 000 in order from him to transfer funds. Upon receipt of Rupees 818, he corrects himself stating that his minimum account balance should be Rupees 2, 000 and further asked us to transfer Rupees 1, 000. We disconnected the call believing that this agent was cheating us.

Immediately we raised a complaint via Swiggy's help center and also wrote to them at [protected]@swiggy.in (till date we haven't received a reply to our e-mail nor any resolution).

The first customer representative helped us get in touch with the delivery agent via a conference call, wherein the delivery agent claimed as above, thinking this was legit and their calls are usually recorded for quality purposes, we transferred Rupees 1, 000. The agent claimed to transfer the funds in the next 1-2 hours.

Given that he failed to transfer these funds on the 7th of August, we chased the Swiggy team again on the 8th August, the 2nd customer representative helped us get in touch with the delivery agent again where he claimed to transfer the funds by 4 p.m. on the said date. Again, our trust on Swiggy was compromised.

Unfortunately, it has been more than 12 days now and my only request to Swiggy is to please refund my Rupees 2, 000 which was illegal solicited.

Separately, I request the dedicated team to please spread awareness of such instances to educate the larger group and to avoid being cheated.

Regards,
Afshan

ORDER# [protected]:

Order Lindt Napolitans Assorted from swiggy insta mart in Koramangala, Bangalore. The received item showed an MRP of 1600 rupees, whereas Swiggy charged it as 1850 rupees. It is 250 rupees above MRP swiggy is selling this item which is against the consumer laws in this country. While raising complaint there is no response or incorrect response from customer care. An agent named nazia was rude and did not do the diligence in support my grievance through call.

I recently ordered veg biryani from restaurant called Biryani Blues. I called the restaurant and they informed me that food is already prepared and packed within 15 minutes. I called the Swiggy executive regarding the issue and requested them to assign delivery person so that I can get my food. But they denied by saying that order is still on time and I will get food. I was in a sense of doubt that I would get cold food. That's why I called them but they ensured in case your food is cold, please call us again and we will compensate you for that or we will refund you with your money. But later on post delivery when I called them or tried to contact them, they refused. I had no other option then I put an email regarding the complaint. I also contacted the Twitter support team but there also I got the same response that we can't help you in this issue. This is a kind of fraudulent that Swiggy is doing with each and every customer. I want complete refund for my inconvenience and an additional compensation for wasting my time and efforts and trying to fool a customer.

We have ordered food from Swiggy on 7 August 2024 wide order No. [protected] (4 items) Gunsan Dhaba & Cafe Pratap Nagar, Jaipur for Rs. 394.00 after discount.

Initially we ordered 10 chapati with Panner Tikka Masala for Rs. 165.00 and Chole Paneer for Rs. 99.00.

We added 1 more chapati (11 Nos.) but the price of Panner Tikka Masala increased to Rs. 167.00 and Chole Paneer for Rs. 100.00. (Two rupees increased in Panner Tikka Masala and One rupee in Chole Paneer.

We further added 1 more chapati (12 Nos.) but the price of Panner Tikka Masala increased to Rs. 169.00 and Chole Paneer for Rs. 101.00. (Two rupees again increased in Panner Tikka Masala and One rupee in Chole Paneer.

I have ordered food in Swiggy on 30th July 2024. Order was from Burger King with Chicken Burger and Chicken Nuggets which costs Rs. 368 but i received others order with Rs. 159 only.

I felt very bad on this and my kids also felt very bad on me that I did not arranged the food to them that what they want. If swiggy is not delivering the food than they are responsible for other alternative but they are not doing anything just they raised request that is "Your request number is 22377912" and don't what happened with this request.

From that time I spoke with support team and sent around 20 emails with all the proofs to [protected]@swiggy.in but no one is responding. I got 2 calls from support team and they said it will resolve in 3-4 hours but nothing is happing

I chat with support team and after telling the issue that order not delivered than they want me to send email to [protected]@swiggy.in and are closing the chat

Please find the attached proofs with this complaint and please give justice to me.

Order #[protected]

Firstly the restaurant had only 6 numbers Spanish rolls.in stock
...but swiggy website allowed to order 8

And then swiggy tellinh=g that you can't refund for 2 numbers which was not sent by restaurant due to no stock. This is clear case of fraud and definitely makes sense to approach consumer court.

Secondly swiggy agent clearly mentioned that due to late delivery more than double time taken for delivery will issue 152 coupon
...snap is attached for same. But later dint give coupon and closed chat. This is second fraud... customer care does not respond to support emails.

I raised complaint through Swiggy app and also sent email to [protected]@swiggy.in on the same day of delivery for resolution but till now I haven't got solution or even reply that my complaint is heard or listened.
I even shared photos and videos for the proof but till now no resolution or reply.
Kindly help me and provide resolution asap
"Order #[protected] Dated 29 July, 2024 3qty 500ml each full cream milk blasted
Dear swiggy
All three packets of milk blasted and can't be used for drinking purpose
Now I have to purchase milk again for drinking
Kindly provide me resolution for all the 3qty 500 ml each full cream milk asap
Photo/videos attached
Warm Regards
Krishna
+91-[protected]"

Despite the fact that the order was prepaid, the delivery executive demanded and took an additional ₹490 from my friend upon delivery.

Here are the details of the incident:

Additional Amount Taken: ₹490

The number of the delivery guy: (Order ID: [protected]) from Swiggy Instamart. 🛒

The delivery partner number [protected]

The delivery executive tricked my friend, who was unaware of the payment status, into believing that she needed to pay this additional amount. This deceitful behavior not only caused financial loss but also significant inconvenience and distress.
I requested Swiggy on email, several times to take an immediate investigation into this matter and a prompt resolution, including:

A full refund of the ₹490 taken by the delivery executive.
Appropriate action against the delivery executive involved to prevent such incidents in the future.
Assurance that such issues will not recur.
I have been a loyal customer of Swiggy
Bill No: 240619IM00371371

Deliver To:

2304, 4th Floor, DLF City IV, Sector 28, Gurugram, Haryana 122022, India

Order Items
1 x Real Coconut water ₹85.00
1 x Real Fruit Juice, Alphonso Mango ₹90.00
1 x Real Masala Pomegranate Juice ₹70.00

Order Summary
Item Bill ₹245.00
Handling Fee ₹5.00
Delivery partner fee ₹16.00
Discount - ₹16.00
Grand Total ₹250.00

Since the delivery guy tricked her, she paid the amount of ₹490 in cash to him and there is no screenshot or photo taken available for the same.

It’s for the third time they’re doing this on a big order
Last time I had ordered a coffee machine and I just wanted a replacement because it didn’t have any filter. Just a replacement but they denied.

Still yesterday again I thought I’ll give them a try, I ordered some snacks and a ice cream, the ice cream was clearly melting but they didn’t seem to respond

I am so mentally exhausted, why every time they have to do this?
Ice cream costed me 400 rs, it was leaking from the seal, tell me how safe is that for consumption?

Swiggy just have no sense of responsibility and they keep stressing the customer

My order id for ice cream is; [protected]

Order no. #[protected] was for 100 samosa & sweets for a family function while booking order expected delivery was 30-35 minutes after placing order it showed 90 minutes as it was a big order so I cancelled in flat 3 minutes as 90 minutes would have made my guests wait..

Swiggy is not reversing 4000 rs cancellation fee despite their mistake of delivery time went up from 30 min to 90 minutes

No response from chat / mail / facebook..

I have Unistallled swiggyy & deleted my account still this company is ok to loose a 15-20k monthly revenue customer & charge 100% cancellation charge for 3 minutes & that ti for their mistake

We had ordered food from Udupi atithya
Order number: [protected]
The delivery agent called asking for the otp and I gave thinking he’s delivering it the security guy.. but after the agent didn’t receive the call or deliver the food. When lodged a complaint about the same at Swiggysupport they closed this saying food has been delivered
Really poor customer service

Order id- [protected]
I had ordered a total of 5 items from Swiggy instamart from which upon receiving I find out that one item is missing - Bread worth 65/-
The order came in an open bag with no tape or bill attached to it. As the order was prepaid the delivery quickly handed the order and left. Upon raising the he customer care denied my claim to a refund . The amount is small but I feel cheated and exploited . This incident illustrates the power dynamics between big corporate and a vulnerable consumer and that is why I want to challenge it.

This is regarding Swiggy Order Number [protected]. I ordered this food in New Gowrishankar Hotel via Swiggy on June 12 2024 at 8:50 PM. In this restaurant, the food usually gets ready in just 5 to 10 minutes and also gets delivered to my home usually in 20 to 25 minutes. However, this time the food was taking unusally long time to be even picked up. When I called the delivery person, he said he was waiting at the restaurant and told me it was some batch order or bulk order and it was taking a very long time. He also said my food was ready long back but because of batch/bulk orders, it is taking time, and asked me to wait. When I called the restaurant, they said the same that my food was ready within 5 minutes of ordering but because of batch/bulk orders it is taking time. After around 40 minutes, I called the delivery person again, and he said he could start only if all the orders were ready and if required I could call Swiggy customer support regarding this and started getting into a fighting mode. After some time the Swiggy tracking showed he picked up the order, but again the next issue started. He started delivering several other deliveries and the tracking was continuously showing something like "Delivering another order nearby". This again took a very long time and by the time he delivered at my house, it took another 25 minutes or so. While delivering, the delivery person looked very angry and he started shouting as to why I was calling him repeatedly and he just followed whatever Swiggy was suggesting. He started fighting and told me that he was not responsible for the delay and that if required I should call Swiggy customer support and left angrily. After all this when we opened the parcel, the food was stone-cold. As I mentioned before the food was prepared and parceled almost 1 hour before we opened the food parcel. Because of this, the dosa was cold and soggy. The Parotta was cold and rubbery since it was made of maida. Chappati was cold and dry. After eating a little bit of everything, we were not able to consume most of the food and we simply threw it away and we had to make some alternate arrangements at home. At the end of the day, it was a complete waste of time, energy, and money for us and we simply discarded most of the food we ordered. This is definitely Swiggy's mistake as the food was ready within 10 minutes but because of poor management by Swiggy it got delivered more than 1 hour late and the food was completely thrown away. I need a full refund for this order.

I have ordered 1 veg wrap from swiggy and at the time of ordering i was shown that there is buy 1 get 1 veg warp roll free, but it was delivered only 1 wrap roll and there was no 2nd wrap roll. when i contacted swiggy customer care with great difficulty -(it is difficult to reach them over phone and chat ) .they refused to help saying that i didnt apply the coupon for buy 1 get 1 free, when actually only one coupon for discount was shown .the bill has come to 198 rs (bill is insanely high) or single wrap roll that also with bad customer service happening repeatedly .this made me forced to report this incident here. i hope justice will be achieved in this forum

My order, Shuffle eggless special cake from cakes, Beliaghata Kolkata through Swiggy on 6th of July Saturday 2024 at 9:34 PM. Asim bijali delivered my cake. When I open the box of the cake and it’s not suitable the cake was awful it got spilled for my dad‘s birthday celebration. I called cakes. They refused to give me any compensation and told me to mail Swiggy. I mean, Swiggy, but they are not giving me any compensation on the spilled cake delivered at this time for one moment day destroyed my birthday celebration and give me the spilled cake I need compensation.

I gave the address which is a very prominent place in Hyderabad, namely Jubilee Hills International Center. The swiggy server, on its own, added "Madhura Nagar". Jubilee Hills is a prominent place, and Madhura Nagar is three kilometers away from Jubilee Hills. Because of wrong address, I had to tip the delivery man very heavily, and I got dinner late.
I had ordered vegetarian meals, I received NON-VEGETARIAN. I had to eat a frugal meal of plain rice with chutney, after paying for two vegetarian meals.

I am writing to bring to your attention an issue I encountered with Swiggy, a popular food delivery platform, and to seek your assistance in resolving it.

On01/07/2024, I placed an order with Swiggy at Momo Hut restaurant, bearing order number #[protected], amounting to ₹288. Unfortunately, I mistakenly provided the wrong delivery address for this order. Realizing the mistake shortly after placing the order, I immediately canceled it. However, Swiggy charged me the full amount of ₹288 as a cancellation fee and did not refund any portion of the payment.

Understanding my mistake, I promptly placed another order with the correct address, bearing order number #[protected], amounting to ₹288, which was successfully delivered, and the payment was made in full through UPI.

I believe that the cancellation fee charged by Swiggy for the first order was unjustified, as the cancellation was done almost immediately after realizing the error, and no preparation or delivery process had commenced. The withholding of the full amount as a cancellation fee has caused me significant mental distress and financial inconvenience.

I have already raised this issue with Swiggy's customer support but have not received any satisfactory resolution. Therefore, I am seeking your intervention to ensure that Swiggy refunds the full amount of ₹288 for the canceled order and addresses the mental harassment caused by this issue.

Below are the details of the transactions:

First Order Number: #[protected]

Amount: ₹288
Status: Canceled, no refund received
Second Order Number: #[protected]

Amount: ₹288
Status: Delivered
I request you to kindly take the necessary action to resolve this matter at the earliest and ensure that I receive the refund for the canceled order.

Thank you for your attention to this matter. I look forward to a prompt resolution.

Yours sincerely,

Dipanjan Das
das.[protected]@gmail.com

I HAVE MANY TIME COMPALNT & DOING MAIL ALSO BUT SWIGGY NOT GIVING ANY REPONCE ME,
I HAD MADE AN ORDER FROM SIWGGY ON JUNE 22, MY PAYMENT OF RS 132 WAS ALSO DONE ONLINE AND THE DELIVERY BOY HAD ALSO TAKEN CASH, I CALLED HIS CUSTOMER CARE MANY TIMES AND ALSO MAILED TO Swiggy with prof but i neither got any reply nor i got my money back, please take action against them.
DETAILS
ORDER ID-[protected]
NAME VIKRAM KUMAR
MOB [protected]
TRANKX ID txn[protected] also share screen shot

I ordered 22 mc aloo tikki and 22 mc puff for office gathering and I have received a single incorrect order. I am attaching the picture of item and bill I have received through delivery partner. Immediately I complained this matter on swiggy customer care and the person asked me to receive the incorrect order and make a separate complained once order is marked delivered. He also talked with the delivery person. Later i have shared pictures and bill of incorrect order and have received no resolution. I have contacted multiple times through chat and they didn't resolve my issue and there is no contact number details to talk any of your executive team...
I have spent 2527 rupees on my order. You guys have ruined my office party, robbed my 2527 rupees and left me no other option but to make a formal consumer forum complaint.
As a customer, I expect prompt resolution, compensation, assurance that my issue will be taken care of.
In case, you need further details, you can contact me on below number
[protected]
Previous ticket ID: 22029397
Attaching the pictures of the order I received yesterday.