Swiggy — Complaint Against Swiggy for Violation of Religious Beliefs & Denial of Refund

I am filing this complaint against Swiggy for failing to comply with my food preparation instructions, violating my religious beliefs, and denying a refund despite repeated requests.

On 16th February 2025, I placed the following orders through Swiggy:

Order ID #[protected] – From Prince Restaurant (Bhaji Pav and Manchurian)
Order ID #[protected] – From Manekchowk Sandwich & Pizza (Sandwiches)

In both orders, I clearly specified in the instructions that the food must be prepared Swaminarayan (without onion and garlic). Additionally, I called the restaurant personally to confirm that my request was followed.

Despite this, both restaurants ignored my instructions and prepared the food with onion and garlic, making it inedible as per my religious beliefs.

When I contacted Swiggy for a resolution, they responded saying they would “share feedback with the restaurant” but refused to process any refund, despite this being a serious case of negligence and religious insensitivity.

My Complaints:

- Failure to ensure customer instructions are followed: Swiggy facilitated this order and bears responsibility for ensuring restaurants comply with customer requests.

- Violation of religious sentiments: This is not a minor issue—it is about religious compliance, which was blatantly disregarded.

- Financial loss & wastage of food: I had guests at my place, and due to this mistake, I had to urgently place another order. My food was wasted, and my money was lost.

- Negligence & lack of resolution from Swiggy: Their support team simply deflected responsibility onto the restaurants without offering any real solution.

I Seek the Following Resolutions:

A full refund for both orders.

An apology from Swiggy for the failure to respect religious values.

Strict action against the restaurants for failing to follow special instructions.

A guarantee from Swiggy that such incidents will not occur in the future.

I have attached all relevant proof, including order details and Swiggy’s email response, for your reference.

Consumer Details:

Name: Jay Soni
Mobile: [protected]
Email: jay.[protected]@gmail.com

I request the Consumer Forum to take strict action against Swiggy for their negligence and failure to resolve this issue. I trust that justice will be served in this matter.

Sincerely,
Jay Soni