| Address: No. 55, Sy No. 8-14, Ground Floor, I&J Block, Embassy TechVillage, Outer Ring Road, Devarabisanahalli, Bengaluru 560103, Karnataka, India |
To Whom It May Concern,
I am writing to file a complaint against Swiggy regarding an unresolved issue with my Swiggy Lite membership. I purchased the membership on October 4th, 2024, and was promised certain coupon unlocks with subsequent orders. Despite placing numerous orders since then (detailed below), I have not received the promised coupons.
I have attempted to resolve this issue directly with Swiggy for the past 31 days. I have contacted their customer support team multiple times via email and social media. Initially, they asked me to wait, but now they are ignoring my messages entirely.
Here's a timeline of my efforts to resolve this with Swiggy:
• October 4th, 2024: Purchased Swiggy Lite Membership.
• October 5th - November 28th, 2024: Placed multiple orders (see list below), but did not receive the promised coupons.
• Sat, Oct 26, 5:01 PM: Contacted Swiggy customer support via social media x.com and they raied a complaint and they highlighted the entire issue to the relevant team
Tue, Nov 26, 1:35 PM - I reached out to Swiggy once more since it has been a month and they have not resolved my issue. Whenever I contact them to get an update, there is no response. on multiple occasions. Received initial responses asking me to wait, but subsequent messages have beenI reached out to them via Twitter and email, and I also filed a complaint through Swiggy's grievance redressal system.
My Order Details:
• ORDER #[protected] | October 5th
• ORDER #[protected] | Wednesday, October 23rd, 2024, 06:28 PM
• ORDER #[protected] | Wednesday, October 23rd, 2024, 07:51 PM
• ORDER #[protected] | Thursday, October 24th, 2024, 07:56 PM
• ORDER #[protected] | Sunday, November 17th, 2024, 09:08 AM
• ORDER #[protected] | Tuesday, November 19th, 2024, 06:40 PM
• ORDER #[protected] | Saturday, November 23rd, 2024, 06:13 PM
• ORDER #[protected] | Thursday, November 28th, 2024, 07:06 PM
I believe Swiggy has not fulfilled the terms of its Swiggy Lite membership and has not adequately addressed my concerns. I request your assistance in resolving this matter.
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