Dear Swiggy Customer Support,
I am writing to express my dissatisfaction with my recent order from Swiggy, Order No: [protected] ordered on 30th May 2024. I am extremely disappointed with the service I received for the following reasons:
1. Delayed Delivery: The delivery of my order was excessively late. It took over 1 hour and 30 minutes for the delivery to arrive because the delivery executive picked up multiple orders. Such a long delay is unacceptable.
2. Unresponsive Customer Care: I tried to contact your customer care service multiple times during the delay, but I received no positive response. Each time, I was simply asked to wait longer, with no concrete resolution or support provided.
3. Cancellation Issue: Due to the significant delay, I attempted to cancel my order. However, your customer care informed me that I would incur cancellation charges if I proceeded. This is unfair, considering the delay was on Swiggy's part.
4. Cold and Inedible Food: As a result of the delay, my food arrived cold and in a condition that was not suitable for consumption. This caused me great inconvenience, especially since I work in a private firm that only allows a 30-minute lunch break. I was unable to enjoy my meal within the limited time available to me.
Given these issues, I demand a full refund for my order and compensation for the inconvenience and suffering caused by this experience. I have attached photos of the delivered food for your reference.
I hope to receive a prompt and favorable response to this complaint. Your immediate attention and resolution of this matter would be greatly appreciated.
Thank you for your understanding and cooperation.
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