Swiggy — complaints against delivery agents | |||
The delivery agent assigned to me was terrible and ill mannered. He called me asking for address in kannada... I gave and as i am not from karnataka, i spoke in hindi and english and even told him that i am not able to speak in kannada... He rudely spoke and hung the call up... Again he called me couple of times, i gave him the direction of the address... He was nagging to me asking to pick up the order from a certain point... He came to my apartment and was asking me to come down to receive the order even though i said i am pregnant.. I clearly mentioned the address and its on the 3rd floor.. But he was reluctant to come upstairs... Atlast when i said that he has to deliver me at the provided address... He said he is not supposed to as "it's not door to door delivery, it's house to house delivery"... He is so adamant that he told me nonsense n that i should learn kannada as i am here in karnataka... This is not the 1st time... My previous order delivery agent also didn't came upstairs... He gave me the reason that he won't come as he got some problem with legs though he could ride a bike, stand straight and walk properly but could ask a pregnant woman like me to go down to collect order. I tied a bag to a rope and took my order upstairs. I generally don't order from swiggy but my experience is so horrible that next time i would think before ordering... Sukanya mondal Was this information helpful? | |||
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Verified Support Nov 27, 2019 Swiggy Customer Care's response This is serious, Sukanya. It is really disheartening to know that one of our patrons had to go through something like this. Our services stands for your complete satisfaction and such behaviour from our delivery partners is the last thing we want. Please mail us at [protected]@swiggy.in with your Order ID and registered details so that we can sort this out right away.
Verified Support Nov 29, 2019 Swiggy Customer Care's response Hey Sukanya, we are sorry to inform you that we have only one email id i.e.[protected]@swiggy.in for our patrons. Please help us with an error screenshot showing the above email id as an invalid one so that we can look into it. It would also be great if you can share the order details with us here for our reference to the above shared concern.
Nov 29, 2019 Updated by mondal.sukanya7 This is error showing | |||
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