Swiggy — Coupon not issued

Subject: Non-issuance of Promised ₹150 Coupon by Swiggy Despite Repeated Follow-ups

Complaint:

I am writing to file a complaint against Swiggy for failing to issue a ₹150 coupon that was promised to me. It has been over 10–12 days, and despite multiple follow-ups with their customer support, the issue remains unresolved.

Every time I reach out to them, I am told that there was a “technical issue” and to wait another 24–48 hours. However, this cycle has repeated several times without any actual resolution. I have screenshots of the conversation where the coupon was promised and where their support repeatedly assures me that it will be resolved “soon.”

This behavior is not only unprofessional but also deceptive. I feel cheated and frustrated as a loyal customer.

Resolution Sought: I request Swiggy to:

Immediately issue the promised ₹150 coupon.

Provide an explanation for the delay and mishandling of the complaint.

Ensure better customer service so such issues are not repeated.