Swiggy — Customer fraud

Address: No.55, Sy No.8-14, Ground Floor, I&J Block, Embassy Tech Village, Outer Ring Road, Devarbisanahalli, Bengaluru – 560103, Karnataka, India.

Order details: Order #[protected] 1 Fri, Nov 15, 7:13 PM
Incident Details:
1. The delivery agent contacted me upon reaching the delivery
location but we could not connect due to a technical issue. When I immediately called him back, he dodged my calls and eventually marked my order as canceled.
2. Upon contacting Swiggy's customer support, I requested assistance in retrieving my order, stating that I would be willing to pick up the order myself from the delivery agent. I was informed by the partner that the order had been returned to the restaurant, which was later the order myself from the delivery agent. I was informed by the partner that the order had been returned to the restaurant, which was later confirmed to be false when I personally visited the restaurant. The restaurant informed me that no such policy exists, and they had not received the returned order. I informed swiggy and asked them to inquire in this matter, they however did not try in the least.
3. Despite multiple efforts to resolve this matter amicably, including
offering to pick up the order myself, I received no concrete support from Swiggy. The delivery agent even went as far as to mockingly encourage me to complain to Swiggy, clearly showing a lack of accountability and respect. Making it clearer that the fraud seems more and more pre mediated.
4. Throughout this ordeal, Swiggy's response was limited to
apologies without any effective resolution. The situation caused me significant inconvenience and frustration, as I had paid for a service that was not delivered, and my genuine attempts to recover my order were dismissed by both the delivery agent and Swiggy's support.
Relief Sought:
•
order.
Full Refund: I request a full refund of Rs. 235 for the undelivered
Compensation: I seek compensation for the mental harassment
and inconvenience caused by Swiggy's unprofessional handling of the situation. The repeated miscommunication and lack of accountability from Swiggy and their agent have caused undue stress.
I urge the Consumer Forum to look into this matter and take appropriate action against Swiggy to ensure that such incidents do not recur with other customers. Swiggy's failure to provide basic customer support and ensure reliable delivery service has led to a deeply disappointing experience.