Swiggy — delivered expired ice cream

On 13th March 2025, I ordered 6 Black Forest, 1 Alpansho Mango family tub, 1 Oreo and Cream cup ice cream of Kwality Walls from Swiggy. Of which all the Black Forest Ice creams were expired. These were expired in Aug 2024, still they send delivered those Ice creams to me. Me and my 6 years old nephew had 1 ice cream each, after that we saw that. I have informed Swiggy about that, but they are not taking any action. I have mailed them as well to take a strong action on them and refund my money back of those 6 ice creams only. They replied to me that they will connect with me within 24 hours, but it's been 48 hours, still no reply from their side.

Stop using Swiggy and stop eating Kwality Walls, both are responsible for this. They don't care about customers. Really disappointed.
Was this information helpful?
No (0)
Yes (0)
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Swiggy
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    14%
    Complaints
    5143
    Pending
    0
    Resolved
    652
    Swiggy Phone
    +91 80 6746 6791
    Swiggy Address
    Tower D, 9th Floor, IBC Knowledge Park, Bannerghatta Road, Bengaluru, Karnataka, India - 560029
    View all Swiggy contact information