Swiggy — Delivery of Damaged Cake and Lack of Response from Swiggy

Address: Nashik

I ordered a Rasmalai Cake from Swiggy on August 17, 2024, which was prepared by Ready Bakers Den. I opted for cash on delivery and paid ₹272. Upon receiving the cake, I found it completely damaged, with the name on the cake erased and the overall appearance ruined.

I immediately tried to contact the bakery, but they did not respond to my calls. I then reached out to Swiggy through their app to lodge a complaint, but no action was taken. I also attempted to escalate the issue by tweeting to Swiggy’s official support handle, but I still have not received any resolution or even a response.

Due to the lack of response from Swiggy, I have been forced to file this complaint. I request a full refund of ₹272 and for Swiggy to take appropriate action against the bakery for their negligence. This situation has caused me inconvenience, and I believe it is my right as a consumer to receive proper service and a resolution.