Swiggy — Did not get complete refund for undelivered item

Subject: Partial Refund for Undelivered Item on Swiggy.

I placed an order on Swiggy (Order ID: [protected]) on[protected] from Boss Chicken restaurant. The total bill was ₹335, which I paid in advance.

The order included:
Chicken Dum Biryani (₹160) – Delivered
Chicken Chilli (₹200) – Not delivered (Out of stock)

Since Chicken Chilli was out of stock, Swiggy only delivered the biryani. When I requested a refund for the undelivered item, they refunded only ₹67 instead of ₹200.

I contacted Swiggy’s support multiple times, but they refused to provide a valid explanation and insisted that ₹67 is the final refund amount. This is unfair and violates consumer rights, as I paid for an item that was never delivered.

I request the authorities to take action and ensure that Swiggy provides a full refund of ₹200 for the undelivered item.