Swiggy — didn't receive refund of a failed transaction

Address:	Bangalore, Karnataka
Website:	www.swiggy.com

On dec 3rd i have tried to order food online at swiggy but the transaction was not successful but money rs.504 got deducted from my account.

On dec 4th swiggy support acknowledge the failed transaction and they agreed money will be credit to my card with in 5 to 7 days.

On dec 15th i have contacted swiggy support because i haven't received the refund. Swiggy support asked me to contact the bank. I have contacted the bank but they confirmed there were no refund transaction from swiggy. So bank asked me to get the transaction reference number of the refund and the date on which the refund was made so that bank can investigate. From december 16th to dec 19th i have contacted swiggy support ([protected]@swiggy.in, [protected]@swiggy.in) 3 times to get the transaction details of the refund. They have not responded yet.

I feel cheated completely because to get my own money i have to do this much follow up.

Find following email conversation

To:,
Subject: re: refund not received
Date: tue, 19 dec 2017 10:23:37 ist

My mobile no xxxxxxxxxx

On december 4th i have raised a complaint on amount deducted from my account for a failed transactions. I have got a reply that money will credited within 5 to 7 working days. But i didn't receive the amount. Your team have given me a standard reply to check with the bank. I have checked with the bank and money is not received at my account and for them to investigate further they need the transaction reference number of the refund and the date on which refund is initiated. Yesterday i had sent a mail to your team but didn't receive any response. Appreciate your early response with the requested details.

From: "lincy mathew"[protected]@rediffmail.com
Sent:tue, 19 dec 2017 09:40:14 +0530
To: [protected]@swiggy.in
Cc: [protected]@rediffmail.com
Subject: re: transaction-not - successful but money deducted

My mobile no xxxxxxx

on december 4th i have raised a complaint on amount deducted from my account for a failed transactions. I have got a reply that money will credited within 5 to 7 working days. But i didn't receive the amount. Your team have given me a standard reply to check with the bank. I have checked with the bank and money is not received at my account and for them to investigate further they need the transaction reference number of the refund and the date on which refund is initiated. Yesterday i had sent a mail to your team but didn't receive any response. Appreciate your early response with the requested details.

from: "lincy mathew"[protected]@rediffmail.com
sent:mon, 18 dec 2017 10:37:34 +0530
to: [protected]@swiggy.in
subject: re: transaction not successful but money deducted

hi

i have checked with the bank and the refund is not credited to my account. Could you please give the transaction reference number of the refund and the date on which refund is initiated?

regards
lincy

from: "swiggy support"[protected]@swiggy.in
sent:fri, 15 dec 2017 11:06:14 +0530
to: [protected]@rediffmail.com
subject: re: re: transaction not successful but money deducted

Hi lincy,
Greetings from swiggy!
I am sorry to inform you that your online payment was unsuccessful due to which you were unable to place an order with us.

I noticed that you have interacted with one of our customer service representative over the emailand we have initiated the refund to your source account for you.

I request you to kindly check with your bank for the more information about the refund.

Should you have any other queries, please feel free to contact us at [protected]@swiggy.in

Thanks,
Sagar
Swiggy support

From:"lincy mathew" | add to address book |this is spam
To:
Subject: re: transaction not successful but money deducted
Date: fri, 15 dec 2017 10:19:34 ist
Hi aysha

I was supposed to get my amount back which i have not received. Its been more than 7 working days now
And the refund of rs.504.00/- that has been initiated from your end has not reached my card. Please
Find the below mail from your end and revert back as soon asap. My request number is 3506980.

Lincy

On mon, 04 dec 2017 11:53:47 +0530 swiggy support wrote

Hi lincy,

Greetings from swiggy!

Thank your for highlighting this issue to us as we checked the amount has been captured from our end
The refund of rs.504.00/- has been initiated towards your source account and the same will reflect
Within 5 to 7 business days.

If you have any further queries, please chat with an available customer delight executive through our
Website or app.

Should you have any queries, please feel free to contact us at [protected]@swiggy.in

Thanks,
Aysha z
Swiggy support
3506980:201988