Swiggy — food delivery boy fraud and mislead customer

Address:

Pune, Pune, Maharashtra, 411057

Its about the Fraud and Mislead by Swiggy Delivery Boy.
Yesterday was my Birthday and due to small baby kid we thought we will order from The Restaurent. We ordered through Swiggy for Radha Krishna Hotel Hinjewadi Pune @ 9:30 PM and the Delivery boy was in our area around 10:10 PM, we have called him he said i will come in 10
Mins but next 30 mins he did not come then again we called him he was misleading us as he has the address but mockry of location. Later he switch off the phone and change the status as Delivery has done. What the [censored] of Swiggy and its Team.
I really want to sue Swiggy this time as i believed in Swiggy much more than Zomato and Uber Eats.
Please let me know the procedure.

Rgds, Mrinal Sharma
email - m.[protected]@gmail.com