Swiggy — food not delivered but shows delivered, money already taken

Address: 600088

Hi i ordered food in swiggy however was not delivered but says delivered... This is at 1am in the morning... Tried contacting the delivery guy but he didn't pick the call.

I tried contacting customer care but received pathetic response and they closed the chat without solving the issue.

Attached the chat for your reference.

S
Swiggy
Hello there! Thank you for reaching out to us. Please go ahead & type any details that will help our executive understand your issue better.
Hi i haven't received my order yet... It says delivered however the order is not received.
1:08 am
C
C_praveen
Hi, i am really sorry to know that the order was marked delivered incorrectly.
I am closing this conversation as you seem to be away. Please feel free to connect back in case you need any further assistance. We will be happy to help!
Hello
1:14 am

C_mubeen
Hi! I see that you raised a concern towards the order status.
I was told that the order is delivered but not received...
Why am i given such a wrong response to my order when not delivered
1:16 am

C_mubeen
Thiru. As i checked the order status has been delivered complete and correctly.
Hello... I haven't received that's why i am messaging
When delivery is not received so why i am messaging this night time... I m not messaging just because i don't have any job
1:18 am

C_mubeen
I am sorry to know that, please allow me some time to check with regards to your order.
Appreciate your patience staying online.
I feel so irritated with this service.. If someone did not receive the order or didn't pick the response by your person should be door locked or couldn't reach not just playing with someone's time and money...
1:19 am

C_mubeen
I just tried to reach our delivery partner but unfortunately unable to reach him.
What should i do now...
1:19 am

C_mubeen
I request you to please revert back on the same within 24 hours. We will be happy to help! Thank you for chatting with swiggy. Have a great day!
Hi
1:23 am
K
K_manidar
Hi! I see that you are concerned about the delivery of your order. I apologize for the inconvenience. Let me serve you with our services.
What should i do now after paying money and getting such a poor service
1:26 am
K
K_manidar
As i can see that you receive order already from our end.
Hello
Why i should i message you if i receive the order
What's d proof that i received the order
1:28 am
K
K_manidar
Let me speak withb delivery partner.
His number is switched off
How should i escalate this
How long should i wait
1:32 am
K
K_manidar
I am unable o connect with de
You don't treceive anything.
What should i do now
I didn't receive any... What's d compensation are you going to give for my hunger and the money i spent
1:33 am
K
K_manidar
Shall i cancel this order and marked cancelled?
Please let me know.
Cancel d order and refund but i want this to b escalated
1:34 am
K
K_manidar
Please get back to us after sometime.
I responded
1:35 am
K
K_manidar
We are unable to compensate you right now due to system limitations.
I want this to be escalated for sure... How come your swiggy without delivering can say delivered
1:36 am
K
K_manidar
Sure please be rest assured we take a strict action on this.
For any further assistance, kindly get in touch with us. Thank you for contacting swiggy. Have a great day ahead! It would be great if you spare a moment to rate this conversation.
I
I_manzar
Hi! I see that you have raised a concern towards haven't received this order.
Why is your team closing the chat without any proper response being provided.. When will the amount be sent and what's d status for my time and money
1:39 am
I
I_manzar
Thiru, i understood that you have not received the order, but it has marked as delivered.
I will ensure this feedback is forwarded to the relevant team about the issue. They will inspect and take the necessary actions.
Your partner to deliver had switched off the phone too
1:44 am
I
I_manzar
Even i have tried to get in touch with the delivery partner but he is not responding my calls.
What should i do manzar
1:45 am
I
I_manzar
So i am going to escalate the case to the concerned team, regarding about the issue they will take action on this and even i will initiate the refund from our end to your source account and it will reflect with n 5 - 7 working days.
I am really sorry from the bottom of the heart and please be assured that this will be taken as a feedback and we will ensure that we work on avoiding such instances in future.
I am closing this conversation as you seem to be away. Please feel free to connect back in case you need any further assistance. We will be happy to help! Thank you for chatting with swiggy!
I
I_paras
I am sorry if you have not received the order and it is marked as delivered.
Yes
1:52 am
I
I_paras
We apologize for the inconvenience, thiru. We'll take this up internally & will share strong feedback with the concerns to take corrective measures to minimize such instances in future. As of now, i see that a refund of rs 191 is successfully initiated from our end and it will credit in 5-7 business days.
Ok
1:56 am
I
I_paras
Thank you for chatting with swiggy. It would be great if you spare a moment to rate this conversation. Have a great day!
Did we address your concerns? No yes

I was not delivered food and i had to sleep with hunger and there are no other restaurants now... I am looking for compensation on this inconvenience.